We are currently testing new features to improve your experience with aussieBum, feel free to send us your feedback.
Please note Customs charges such as duty, taxes and Value Added Tax (VAT) are, on rare occasions, added to an order by the Customs Department of the destination country.
We are not able to determine which parcels are assessed or whether additional charges are applicable.
If you require further assistance visit our help page.
As long as the garment is unworn we offer exchanges on all our items, not including products on sale – just send it back to us and our Customer Service team will be able to help you.
aussieBum garments are designed, manufactured and sent from our head office in Sydney. By keeping it local we are able to check all of our garments and ensure you get constistently high quality products.
We want you to love our products as much as you do, our shipping and returns policy is designed to guarantee you end up with the product you want. We also have a Customer Service team in-house so you know you’re talking to a real aussieBum team member.