For any information regarding the status of your order , whether you've just placed it or if you'd just like to check on it, have a look at "Track Your Order" which is located at the bottom of any page.

The only place where you are able to browse and purchase our whole collection is www.aussiebum.com. We offer an easy and flexible shopping experience. What's more, we give you free shipping for all standards deliveries worldwide.
But, a selection of the most prestigious department stores do stock our gear including Harrods, Selfridges, House of Fraser, Bijenkorf, KaDeWe, Magasin du Nord.

Sure! But only if it hasn't already been sent.

Firstly, check the status of your order at 'Track Your Order' and if it hasn't been sent yet, email us at help@aussiebum.com. Make sure you mention your order number so we can sort it out in time!

We'd be more than happy to consider your application as a new official retailer. Just send an email to retail@aussiebum.com and give us some details about yourself and your store.

The idea is to basically sit your package into the pouch so that the edge of the pouch sits completely underneath and behind it.
Look down and you’ll see the Wonderjock effect: lifting you up and out providing a bigger but natural look!
The most important thing is that you’re comfortable.

We process and ship all orders the following business day, not including Australian Public Holidays. Click here to find a list of the Public Holidays in New South Wales.

If it says "Discontinued" next to the size, then unfortunately it is gone for good. We have stopped production on the item and the stock has sold out.

But if it says "Out of Stock", then don't worry there'll be more available soon. For an Out of Stock item, just select your size, click on "Notify Me" and enter your email address. We'll let you know as soon as the size is back in stock!

As we ship to over 150 countries, GST is NOT included in the prices when items are selected and will not be calculated until Australia is confirmed as the destination country when completing the order.

Regardless of the billing address or from where in the world you place your order, if the destination address is within Australia, GST will be added to the total of the order.

Note: Norfolk Islands, Christmas Islands and Cocos Islands are GST exempt territories.

Firstly, ensure that you indeed finished the checkout process and completed the order. The last page displays the order number; it is your receipt.
If you have completed your order, we suggest you take a look in the spam folder of your email account. Please add aussieBum to your safe sender list in order to receive emails from us.

If unable to locate confirmation email, it may have been mistyped or undeliverable.

Contact aussieBum Customer Service team at help@aussiebum.com and they will confirm whether the order was successfuly submitted and/or a payment made.

International orders can incur taxes and duties as determined by the Customs agency within the destination country.

Although this doesn't always happen, assessment of duties and taxes will be based upon the value of the order and the Tax-free threshold (if applicable) for goods imported into the destination country. Payment of such taxes/duties is the responsibility of the recipient. This will occasionally be listed as an 'Additional Postage Fee'.

(More information can be obtained by contacting your local customs office.)

Unfortunately, due to International Customs regulations, all parcels must be marked as "Merchandise" with the appropriate value. Otherwise, the parcel may be denied and returned to sender.

Just click on 'Gift Voucher' at the bottom of our website and follow the prompts.

Please note that all Gift vouchers (email/post) are sent the following business day.

Simply apply your code in the appropriate field during the payment step of the Checkout.
If you have multiple codes, simply separate them with a coma or space.
It's pretty straight-forward but contact our Customer Service Team at help@aussiebum.com if you need a hand.

Just send us an email at help@aussiebum.com from your currently registered email address with the request. Simply advise the old and new email addresses and we'll take care of the rest. We'll let you know when it's all done.

When you order on the website, we DON'T automatically register you as a member. Not all registered members are shoppers and not all shoppers are registered members.

If you've received an email from us containing a password, then congrats, you're a registered member of the official aussieBum store!

To register as a member, just enter your email address in the top righthand corner of our website and click on 'Sign Up' to experience our personalised shopping experience!

It means how see-through the garment becomes when wet. 1 on the scale is the least see-through, 10 is the most see-through. As an example, Black is not very transparent and has a lower sheer rating, whereas White becomes highly transparent when wet, therefore has a sheer rating of 10 on our scale.

We're always on the lookout for new models. If you think you have what it takes, send your portfolio to model@aussiebum.com.

We work all year round creating innovatives new products to add to our range.

We don't tend to follow industry trends when it comes to seasonal releases so you'll catch bold new designs from aussieBum at anytime during the year.

Our website works in pretty much the same way as your local supermarket. Add what you want to your cart and you pay at the Checkout.

All you need to do is click on 'Store' and then select a range - Underwear, Swimwear, Surfwear etc

Then, just scroll down the page and when you see something you like, just click on the product and you'll be taken to the product page.

On the product page, you'll be able to view lots more pictures of the item, the promotional video and information regarding materials & care.

When you're ready to buy, just select the size and enter the quantity you want. For some items you can also request a logo on the garment. Then, just click on 'Add Item' and it'll be added to your Shopping Cart.

Continue around the website and see if there's anything else that tickles your fancy and add them to your cart.

Once you've got everything you need, just click on 'Shopping Cart' at the top of any page and you'll then be able to review all the items you've selected.

Click 'Next' to proceed to the 'Address' section. Here, enter your Billing Address and, if different, your Delivery Address (check the box indicating to "Deliver to a different address"). You can also include comments to us relating to this particular order. Just click 'Next' to select the preferred shipping method for the order.

Click once again 'Next' and you'll come to the Payment section. Just select the payment method and complete any required details. In this section, you can also redeem a discount code. Then click on 'Next' to get to the Summary section. All the details are listed here for you to confirm before submitting the order.

Click on 'Submit' to complete your order and submit it to us. All done :)

A proof of the purchase will be sent to the email address you provided (email confirmation). You can then continue to browse our website or close your browser

If you need to see which size is best for you, just click on 'Size Chart' which is located beneath the main photo on every product page.

We most certainly do! The quickest and safest way to order your aussieBums is via our website, but if you'd like to order via mail, please click on the following link to download our order form in PDF format. Once completed, simply mail it to us at:

aussieBum - Customer Service
P.O.Box 125,
CAMPERDOWN NSW 1450
AUSTRALIA

or fax it to +61-2-9572-9270

Order Form

To apply your code, enter it in the appropriate field during the payment step of the Checkout.
If you have multiple codes, simply separate them with a coma or space.
It's pretty straight-forward but contact our Customer Service Team at help@aussiebum.com if you need a hand.

If the size shows as "Out of Stock", it means that the we don't currently have anymore on the shelf. But don't worry, they're usually back in within a week or two.
If you select a size when labelled as 'Out of Stock', a button will appear saying 'Notify Me'. Just click the button and enter your email address, and we'll let you know when that size is back in stock :)

If it says "Discontinued" next to the size, then unfortunately it is gone for good. We have stopped production on the item and the stock has sold out.

When you order on the website, we DON'T automatically register you as a member. Not all registered members are shoppers and not all shoppers are registered members.

If you've received an email from us containing a password, then congrats, you're a registered member of the official aussieBum store!

To register as a member, just enter your email address in the top righthand corner of our website and click on 'Sign Up' to experience our personalised shopping experience!

For information regarding the status of your order, whether you've just placed it or if you'd just like to check on it, have a look at "Track Your Order" which is located at the bottom of any page.

Firstly, ensure that you indeed finished the checkout process and completed the order. The last page displays the order number; it is your receipt.
If you have completed your order, we suggest you take a look in the spam folder of your email account. Please add aussieBum to your safe sender list in order to receive emails from us.

If unable to locate confirmation email, it may have been mistyped or undeliverable.

Contact aussieBum Customer Service team at help@aussiebum.com and they will confirm whether the order was successfuly submitted and/or a payment made.

We process and ship all orders the following business day, not including Australian Public Holidays. Click here to find a list of the Public Holidays in New South Wales.

When you place an order on our website, we offer you the choice to pay by Visa, Mastercard or AMEX for instant payment.

The Secure Online Card Payment Tool will inform you instantly of the status of your transaction. If the transaction is declined, check details and try again as it may simply be a miskey.
You will need to contact your financial institution for further information.

Unfortunately, due to International Customs regulations, all parcels must be marked as "Merchandise" with the appropriate value. Otherwise, the parcel may be denied and returned to sender.

Just send us an email at help@aussiebum.com from your currently registered email address with the request. Simply advise the old and new email addresses and we'll take care of the rest. We'll let you know when it's all done.

As we ship to over 150 countries, GST is NOT included in the prices when items are selected and will not be calculated until Australia is confirmed as the destination country when completing the order.

Regardless of the billing address or from where in the world you place your order, if the destination address is within Australia, GST will be added to the total of the order.

Note: Norfolk Islands, Christmas Islands and Cocos Islands are GST exempt territories.

For information on the status of your order, whether you just placed it or you wanted to check on it, take a look at "Track Your Order" located at the bottom of any page. You will need your order number and the email address associated.

We ship worldwide and offer various options to meet your needs. Shipping costs to your country are determined by destination, weight and shipping method chosen.

To check the shipping charges that apply to your order, simply start the process of creating an order, and go through to the checkout. At the checkout, you can select your destination, and shipping method and any additional costs will be calculated.

For a limited time only, get FREE standard shipping. Offer is valid for standard shipping only and does not include any custom duties, fees or taxes that may be assessed for international orders. Standard shipping does not include international FedEx deliveries, local courier or express post deliveries in Australia.

While we are happy to offer free standard shipping to the vast majority of countries, we are unable to extend this offer to a small number of countries due to the additional shipping expenses associated with there locations. Shipping fees have been reduced for these destinations. Click here to view a list of countries that are not eligible for free shipping.

It usually takes around 4 to 10 business days to ship to most countries, but sometimes the Customs agency within the destination country may choose to delay individual shipments as a random security/inspection measure. These delays can be between 4-6 weeks except for Belgium, Germany, Brazil, Italy and the Netherlands which can be up to 8 weeks on very rare occasions.

FedEx deliveries are received within 5 business days of shipment and are fully traceable via the FedEx website

Please note that FedEx deliveries are commonly assessed duties and taxes which are not covered by aussieBum.

Failure to cover these charges will result in your shipment being returned to us which incurs a high fee. We advise that any return shipping charges under these circumstances will be your responsibility. By proceeding with FedEx, you authorise aussieBum to charge the return fees to you.

Also, for shipments to the US of over AUD$250.00 value, US Customs require the consignee (parcel recipient) to fill an importer form with your Social Security Number (SSN). Please ensure you have this number available or choose a different shipping method.

AusPost will deliver your parcel within about 5 business days. Delivery within Sydney Metro area is generally shorter: approx. 2 - 3 business days.

If nothing has arrived within 5 business days from shipment, give your local Post Office a call just to make sure it's not waiting there for collection.
If the parcel is not at the Post Office, give our Customer Service Team a call and we'll chase it up with AusPost.

Express Post is a premium delivery service that offers guaranteed next business day delivery of your parcel within the Express Post network. (more info on Australia Post website: http://auspost.com.au/personal/express-post-network-nsw-act.html)
The Express Post network covers over 80% of Australian business addresses, private addresses and Post Office boxes.
Take a look at http://auspost.com.au/business/express-post-delivery-network.html to see if your postcode is included within the Express Post Network.

Your Express Post tracking number will be provided in the notification email once the order is sent.

You can track your Express Post parcel here

We use two courier companies that offer from a 4-hour delivery service (within Sydney Metro Area [from 8 am to 5 pm on business days]) and up to 5 business days for some locations in Australia.

For more info on this service, please contact our Customer Service Team at help@aussiebum.com or by phone on (02) 9560 2626.

You can check if your order has been sent by clicking on the "Track Your Order" link at the bottom of our website pages.

Only orders sent by Express delivery (National and International) allow for online tracking. If Express delivery was selected at the time of ordering, the tracking information is provided in the email we sent you when your order was shipped. If you have not received this email, we can resend it to the original email address supplied. Alternatively, for us to send it to another email address, you will need to provide sufficient information as requested to validate your identity.

If the shipping method "Standard by Airmail" for international shipments was selected for your order, you are not able to view the status of this shipment online. Please allow the given delivery time, taking into consideration the possiblity of customs clearance delays occuring within your country (refer "Airmail Standard").

Whether or not a shipment is assessed is determined by Customs and unable to predict.

Although this doesn't always happen, assessment of duties and taxes will be based upon the value of the order and the Tax-free threshold (if applicable) for goods imported into the destination country. Payment of such taxes/duties is the responsibility of the recipient. Customs agencies occasionally list these charges as an 'Additional Postage Fee'. Rest assured that all orders are sent with postage fully paid.

(More information can be obtained by contacting your local customs office.)

When you place an order on our website, we offer you the choice to pay by Visa, Mastercard or AMEX for instant payment.

The Secure Online Card Payment Tool will inform you instantly of the status of your transaction. If the transaction is declined, check details and try again as it may simply be a miskey.
You will need to contact your financial institution for further information.

We accept Mastercard, Visa and American Express. Some debit cards are also accepted, depending on rules of issuing bank/insitutions. Payment by credit card is the fastest way to have your order shipped. Our instant payment facility provides you with the status of your payment immediately!

We only accept bank cheques (not personal cheques) made out to aussieBum in AUD$.

Simply place an order and select 'Bank Cheque in AUD$' at the payment page.

You can send the cheque to us at:

aussieBum
PO Box 125
Camperdown NSW 1450
Australia

If making payment from overseas by Bank Cheque, you will need to have this issued by your local bank. The cheque must be in Australian Dollars (AUD$) and made payable to aussieBum. Please do not write AUD$ on any cheque as this makes the cheque invalid and will delay the shipment of your order.

For reference, the AUD$ amount can be found in your order confirmation.
If you have not received the order confirmation, you can contact us at help@aussiebum.com to find out the amount of your order in AUD$.

Please provide sufficient information (full name and email address which you have used in your order) to validate your identity, so that we may advise you with the AUD$ total for your order.

We do accept Australia Post money orders.

Simply place an order and select 'Bank Cheques in AUD$' order as the payment method.

You can send the money order to us at:

aussieBum
PO Box 125
Camperdown NSW 1450
Australia

For reference, the total amount indicated in your order confirmation e-mail.

Please write your name and order number on a note included with the money order, so that we can identify the payment when it arrives.

We'll process the payment as soon as it arrives, and send the order in the next group of shipments.

It could be any number of reasons - wrong card number or expiry date, insufficient account balance or your card provider may not allow overseas purchases.
If you are sure you have entered information correctly, it's best to contact your bank and try again!

You can transfer the money directly into our bank account.

Just use the following details and make sure that you include your order number before completing your bank transfer or bank deposit.

Swift Code: WPACAU2S
Bank Name: Westpac Bank
Bank Address: Norton Street, Leichhardt NSW 2040, AUSTRALIA
Account Name: AUSSIEBUM
Account No.: 032267 178066

Amount: The total as indicated in your order confirmation e-mail – Paying careful attention to the currency stated in the confirmation e-mail: Transfers are made in AUD only!.

Reference/Comment: Include your Order Confirmation Number and, if possible, your last name as used in the order confirmation.

Note:
• aussieBum does not have an IBAN code as Australia does not support this bank code. Instead we use the Swift code (WPACAU2S ) as stated above.
• If the bank requires a BSB code, please be advised that these are the first 6 digits of the account number (032267). Most of the time the bank only asks for the full account number and does not require it to be broken down into components.

Please allow 2-5 business days for an international bank transfer to be processed.

Once we have identified your payment, we send you an email notifying you that your payment has been processed and your order dispatched with our next group of shipments.

You can transfer the money directly into our bank account.

Just use the following details and make sure that you include your order number and last name before completing your bank transfer or bank deposit.

BSB No.:032267
Account No.: 178066
Account Name: AUSSIEBUM
Bank Name: Westpac Bank

Bank Address: Norton Street, Leichhardt NSW 2040, AUSTRALIA
Contact Phone No: 02 9560 2626

Please allow 1-2 business days for a national bank transfer to be processed.

Once we have identified your payment, we send you an email notifying you that your payment has been processed and your order dispatched with our next group of shipments.

Simply apply your code in the appropriate field during the payment step of the Checkout.
If you have multiple codes, simply separate them with a coma or space.
It's pretty straight-forward but contact our Customer Service Team at help@aussiebum.com if you need a hand.

Sure! But only if it hasn't already been sent.

Just check the status of your order at Track Your Order first (located at the bottom of any page). If it hasn't been sent yet, email us at help@aussiebum.com. Make sure you mention your order number so we can sort it out in time.

As long as the item or items are in original condition (unworn & unwashed), simply send them back to us by post within 90 days of receipt of delivery to:

aussieBum - Returns Dept
PO Box 125
Camperdown NSW 1450
AUSTRALIA

Please remember to include a return slip which can be found here indicating your full name and order number with your items and as soon as we receive the items back we will get the exchange organised and sent out to you straight away.

NOTES:
* SALE items cannot be exchanged or refunded.
* If you select a SALE item as replacement, keep in mind that by the time we process your exchange request, the item may be sold out. We invite you to indicate a couple of articles as replacement or select an item that is not on SALE (be sure to include order of preference for the selection).

Exchange Form

For your first exchange of products on an order, we will ship your replacement free of charge .

The only cost to yourself is that of the return postage of the original item(s) to us. If a further exchange on the same order is requested, aussieBum reserves the right to charge additional postage for the shipment back to you. This is typically around $AUD 8.00 depending on the number of items being sent.

No. For health reasons we can only accept garments that are in original condition and that have not been worn or washed. You wouldn't want to buy undies that someone had already worn. If a worn item is sent back to us, we will typically contact you to better understand the reason for the return. But where an item is returned without first notifying us that the item has been worn, we may choose to send the item(s) directly back to you.

Typical shipping time for a return to aussieBum is around 10 days, but it depends on the origin . This can be longer due to Customs inspections when entering Australia. As soon as your exchange has been processed by us, we will send you an email letting you know that your replacement order on its way.

We process and ship all orders the following business day, not including Australian Public Holidays. Click here to find a list of the Public Holidays in New South Wales.

If you think something went wrong when submitting the order, get in contact with our Customer Service team first before placing a new order. Send us an email at help@aussiebum.com and we'll assist you further.

Firstly, ensure that you indeed finished the checkout process and completed the order. The last page displays the order number; it is your receipt.
If you have completed your order, we suggest you take a look in the spam folder of your email account. Please add aussieBum to your safe sender list in order to receive emails from us.

If unable to locate confirmation email, it may have been mistyped or undeliverable.

Contact aussieBum Customer Service team at help@aussiebum.com and they will confirm whether the order was successfuly submitted and/or a payment made.

For information regarding the status of your order, whether you've just placed it or if you'd just like to check on it, have a look at "Track Your Order" which is located at the bottom of any page.

International orders can incur taxes and duties as determined by the Customs agency within the destination country.

Although this doesn't always happen, assessment of duties and taxes will be based upon the value of the order and the Tax-free threshold (if applicable) for goods imported into the destination country. Payment of such taxes/duties is the responsibility of the recipient. This will occasionally be listed as an 'Additional Postage Fee'.

(More information can be obtained by contacting your local customs office.)

If you've already got a pair of aussieBums, then you'd know that our gear is of the highest quality. But if for some reason the product arrives faulty, contact us at help@aussiebum.com and we'll get right on it! Product faults are rare, and we do our best to ensure that every packed item is reflective of our renowned quality standards.

We do our best but sometimes mistakes do happen. After all, we're only human! Give us a buzz at help@aussiebum.com and we'll get it fixed ASAP!

Sometimes we just can't make items fast enough! But don't stress, the rest of your order is already on its way to you. We'll get the backordered item out in a separate parcel at no extra cost! We usually notify you with an indication on the invoice.
If you haven't received notification from us, please send your details to our Customer Service team at help@aussiebum.com and we'll get it sorted.

You!

The idea for the Wonderjock came from all the feedback we received from our customers

With ideas pouring in from our fans, we never stop redesigning and reinventing ourselves.

The items with the pouch technology are indicated with the following terms: Wonderjock Patriot, WJ Pro, WJK, Boosterjock and BJK.
We offer them in a variety of both underwear and swimwear styles.

They're pretty much the same thing!
Both have the same feature that lifts and enhances your package.

The idea is to basically sit your package into the pouch so that the edge of the pouch sits completely underneath and behind it.
Look down and you’ll see the Wonderjock effect: lifting you up and out providing a bigger but natural look!
The most important thing is that you’re comfortable.

At aussieBum, we use the latest encryption technology from VeriSign (the leading provider of the most trusted solution for online security), so there’s no need to worry.

On our website, we use Secure Socket Layer (SSL) with extended validation that provides 256bit encryption to all data sent to and from our website.

Customer security matters to us and we know you'll agree that with our customer safety platforms, along with our user-friendly interface, makes for a smooth shopping experience.

The only time personal details are provided to a 3rd party is when we believe a consumer is actively using the credit card for fraudulent purposes.

These details are supplied to the necessary authorities. The consumer's IP address is also recorded plus their signature ID from the server account used to place the order. Click here to read our complete Privacy Policy regarding ordering via our website.