You will need your order number and the associated email address. We are able to provide you with information on when your order was dispatched from our logistics centre in Sydney, Australia although only domestic orders or international orders sent with Priority Express Post and First Class Airmail packages can be tracked end to end until the destination is reached.
If your parcel is being shipped within Australia or internationally with Priority Express or First Class Airmail, the tracking information is provided in in your Order Shipped notification email. If you have not received this email, we can resend it to the original email address supplied. Alternatively, for us to send it to another email address, you will need to provide sufficient information as requested to validate your identity.
If the shipping method “Economy Airmail” for international shipments was selected for your order, no tracking facility is provided. Please allow the given delivery time, taking into consideration the possibility of customs clearance delays occurring within your country (refer "Economy Airmail").