FAQ Help on aussieBum online store

Frequently Asked Questions

How can I see the status of my order?

For any information regarding the status of your order , whether you've just placed it or if you'd just like to check on it, have a look at ’Track Your Order’ which is located at the bottom of any page. You will need your order number and the associated email address.

Where can I buy aussieBum?

The only place where you are able to browse and purchase our whole collection is www.aussiebum.com. We offer an easy and flexible shopping experience. What's more, we give offer you free postage for all standard deliveries worldwide.

However, a selection of the most prestigious department stores do stock our gear including Selfridges, House of Fraser and KaDeWe.

How do I become an official aussieBum retailer?

We'd be more than happy to consider your application as a new official retailer. Just send an email to retail@aussiebum.com and give us some details about yourself and your store.

When is my order processed and sent?

We process and ship all orders the following business day, not including Australian Public Holidays. Click here to find a list of the Public Holidays in New South Wales.

Will I have to pay any taxes and duties for my order ?

International orders can incur taxes and duties as determined by the Customs agency within the destination country.

Although this doesn't always happen, assessment of duties and taxes will be based upon the value of the order and the Tax-free threshold (if applicable) for goods imported into the destination country. Payment of such taxes/duties is the responsibility of the recipient. This will occasionally be listed as an 'Additional Postage Fee'.

(More information can be obtained by contacting your local customs office.)

How do I change my email address?

Just send us an email at help@aussiebum.com from your currently registered email address with the request. Simply advise the old and new email addresses and we'll take care of the rest. We'll let you know when it's all done.

What is meant by "Sheer Rating" ?

Sheer rating indicates how see-through the garment becomes when wet. 1 on the scale is the least see-through, 10 is the most see-through. As an example, Black is not very transparent and has a lower sheer rating, whereas White becomes highly transparent when wet, therefore has a sheer rating of 10 on our scale

How can I become an aussieBum model?

We're always on the lookout for new models. If you think you have what it takes, fill in this form and send it with your portfolio to model@aussiebum.com.