Shipping and order tracking

Where is my order?

That's one of the most frequent question we are receiving, and unfortunately this is most often out of our control.

How can I see the status of my order?

For information regarding the status of your order, whether you've just placed it or if you'd just like to check on it, have a look at ORDER STATUS which is located at the bottom of any page.

You will need your order number and the associated email address. We are able to provide you with information on when your order was dispatched from Sydney, Australia unfortunately only orders sent with Express Post, Registered International Post and FedEx Packages can be tracked continuously until the destination is reached.

Only orders sent by Express delivery (National and International) allow for online tracking. If Express delivery was selected at the time of ordering, the tracking information is provided in the email we sent you when your order was shipped. If you have not received this email, we can resend it to the original email address supplied. Alternatively, for us to send it to another email address, you will need to provide sufficient information as requested to validate your identity.

If the shipping method "Standard by Airmail" for international shipments was selected for your order, you are not able to view the status of this shipment online. Please allow the given delivery time, taking into consideration the possibility of customs clearance delays occurring within your country (refer "Airmail Standard").

When is my order processed and sent?

We process and ship all orders the following business day from right here in Sydney, not including Australian Public Holidays. Click here to find a list of the Public Holidays in New South Wales.

Shipping costs

We ship worldwide and offer various options to meet your needs. Shipping costs are determined by the country of destination, parcel weight and shipping method chosen. We offer free standard shipping to most areas but to check the shipping charges that apply to your order, simply add the relevant items to your shopping cart, and go through to the checkout. At the checkout, shipping options and their associated costs will be displayed once you enter your country shipping information. Standard shipping does not include international FedEx deliveries, local couriers or Express Post deliveries in Australia.

While we are happy to offer free standard shipping to the vast majority of countries, we are unable to extend this offer to a small number of countries due to the additional shipping expenses associated with locations. Shipping fees have been reduced for these destinations. Click here to view a list of countries that are not eligible for free shipping.

Standard airmail delivery


It usually takes 5 to 10 business days to ship to most countries. However sometimes the Customs agency within the destination country may choose to delay individual shipments as a random security/inspection measure. These delays can be between 4-6 weeks for most countries. Chile, Spain, France, Belgium, Germany, Italy, Russia and the Netherlands can be up to 8 weeks, on very rare occasions Brazil and Portugal can take up to 10 weeks.

Express delivery with Fedex

FedEx deliveries are received within 5 business days of shipment and are fully traceable via the Fedex Website Please note that FedEx deliveries are commonly assessed duties and taxes which are not covered by aussieBum. Failure to cover these charges will result in your shipment being returned to us which incurs a high fee. We advise that any return shipping charges under these circumstances will be your responsibility. By proceeding with FedEx, you authorise aussieBum to charge the return fees to you.

For shipments to the US of over AUD$250.00 value, US Customs require the consignee (parcel recipient) to fill an importer form with your Social Security Number (SSN). Please ensure you have this number available or choose a different shipping method.


Australian standard delivery

AusPost will deliver your parcel within about 7-10 business days. Delivery within Sydney Metro area is generally shorter: approx. 3 - 4 business days. If your package has not arrived within 10 business days from shipment, give your local Post Office a call just to make sure it's not waiting there for collection. If the parcel is not at the Post Office, give our Customer Service Team a call and we'll chase it up with AusPost.

Australian express delivery

Express Post is a premium delivery service that offers guaranteed next business day delivery of your parcel within the Express Post network. (more info on Australia Post Website ) The Express Post network covers over 80% of Australian business addresses, private addresses and Post Office boxes.
Take a look at http://auspost.com.au/business/express-post-delivery-network.html to see if your postcode is included within the Express Post Network.
Your Express Post tracking number will be provided in the notification email once the order is sent. You can track your Express Post parcel http://auspost.com.au/track/


National courier delivery


We use two courier companies that offer from a 4-hour delivery service (within Sydney Metro Area [from 8 am to 5 pm on business days]) and up to 5 business days for some locations in Australia.

For more info on this service, please contact our Customer Service Team at help@aussiebum.com or by phone on (02) 9560 2626.

General delivery information

Delivery times are from the date of dispatch. Orders are typically dispatched the next business day after they have been placed on the website. We send all of our garments directly from right here in Sydney, Australia and delivery times vary depending on where you live.

Australia Post money order

We do accept Australia Post money orders. Simply place an order and select 'Bank Cheques in AUD$' as the payment method.

You can send the money order to us at: aussieBum
PO Box 125
Camperdown NSW 1450
Australia

For reference, the total amount payable is indicated in your order confirmation email. Please write your name and order number on a note included with the money order, so we can identify the payment when it arrives. We will process the payment within 24h of arrival and send the order in the next group of shipments.

I am not sure if my order was processed successfully?

If you think something went wrong when submitting the order, get in contact with our Customer Service team first before placing a new order. Send us an email at help@aussieBum.com and we'll assist you further.

I am missing an item?

Sometimes we just can't make items fast enough! But don't stress, the rest of your order is already on its way to you. We'll get the backordered item out in a separate parcel at no extra cost! We usually notify you with an indication on the invoice. If you haven't received notification from us, please send your details to our Customer Service team at help@aussieBum.com and we'll get it sorted.

Wholesale orders

Would your store like to carry our brand?

Some of the world’s leading stores carry our brand and while we like to keep it exclusive we are always open to discuss the possibility of supplying new stores. If you’d like to reach us, just email us at retail@aussiebum.com