Contact Us

We most certainly do! The quickest and safest way to order your aussieBums is via our website but if you'd like to order via mail, please click on the following link to download our order form in PDF format. Once completed fax it to +61-2-9572-9270 or simply mail it to us at: aussieBum - Customer Service P.O.Box 125, CAMPERDOWN NSW 1450 AUSTRALIA

ORDERFORM

Yes, but only if it has not already been sent. Please check the status of your order at Track Your Order first.

To change any details of an order that you have just placed with us please give us a call immediately during our business hours under +61 2 9560 2626 (Mon-Fri : 9am-5pm AEST).
Alternatively please contact Customer Service via email at help@aussieBum.com, quoting your name and order number.

If however your order has already been processed, we may not be able to make any changes and you will need to return the order to us for a refund. Please be aware that it is the customer?s responsibility to provide valid and current shipping details.

We ship worldwide and offer various options to meet your needs. Shipping costs are determined by the country of destination, parcel weight and shipping method chosen. We offer free standard shipping to most areas but to check the shipping charges that apply to your order, simply add the relevant items to your shopping cart, and go through to the checkout. At the checkout, shipping options and their associated costs will be displayed once you enter your country shipping information. Standard shipping does not include international FedEx deliveries, local couriers or Express Post deliveries in Australia.

While we are happy to offer free standard shipping to the vast majority of countries, we are unable to extend this offer to a small number of countries due to the additional shipping expenses associated with locations. Shipping fees have been reduced for these destinations. Click here to view a list of countries that are not eligible for free shipping.

The idea is to basically sit your whole package into the pouch in the front of the item so that the edge of the pouch sits completely underneath and behind it. In other words: "Put the whole salad in the bowl!".

Look down and you?ll see the enhancing and boosting WonderJock effect: lifting you up and out while providing a bigger but natural look! The most important thing is that you?re comfortable, nothing is meant to pinch or rub.

Like to be a hardworking aussieBum?

aussieBum is a growing company so we're always looking for new recruits in the field of 'Customer Relationship Management', full time/part time, casual pickers / packers in our Operations department & fashion production team for designing & developing new and innovative ideas for our global audience. If you have a unique talent that complements our needs, drop us an email at career@aussiebum.com

Are you man enough for the job?

We're always on the lookout for fresh new models who fit the aussieBum image and lifestyle.
Please fill out this form so we have all of your details and attach a few recent, natural and non-photoshopped pictures of yourself along with a short video telling us about yourself to model@aussiebum.com

We only accept bank cheques (not personal cheques) made out to aussieBum in AUD$. Simply place an order and select payment via 'Bank Cheque in AUD$' at the payment page.

You can send the cheque to us at: aussieBum
PO Box 125
Camperdown NSW 1450
Australia

If making payment from overseas by Bank Cheque, you will need to have this issued by your local bank. The cheque must be in Australian Dollars (AUD$) only and made payable to aussieBum. Please do not write AUD$ on any cheque as this makes the cheque invalid and will only delay the shipment of your order.

For reference, the total amount of your order payable in AUD$ can be found in your order confirmation. If you have not received the order confirmation, you can contact us at help@aussieBum.com to find out the amount of your order in AUD$. When contacting aussieBum please provide sufficient information (full name and email address which you have used in your order) to validate your identity, so that we may advise you with the AUD$ total for your order.

You can transfer the money directly into our bank account. Please pay careful attention to international Bank transfer charges and make sue aussieBum will receive the full order total in AUD$. Just use the following details and make sure that you include your order number before completing your bank transfer or bank deposit.

Swift Code: WPACAU2S
Bank Name: Westpac Bank
Bank Address: Norton Street, Leichhardt NSW 2040, AUSTRALIA
Account Name: AUSSIEBUM
Account No.: 032267 178066

Amount:

Your order total is indicated in your confirmation email. When organising the transfer through your bank, keep in mind that most banks charge a service fee for bank transfers. Different banks charge this fee in different ways (some deduct the fee from the amount transferred, some add the fee on top of the amount you are transferring). Please coordinate with your bank to ensure that the full amount - as listed in your confirmation email - reaches the aussieBum?s account. Short payment will delay the dispatch of your order. Also, please pay careful attention to the currency stated in the confirmation e-mail: Transfers are to be made in AUD$ only! (To avoid additional charges relating to bank fees, easy and instant credit card payment is available).

Reference/Comment: Include your Order Number and your name as used in the order confirmation.

Note: aussieBum does not have an IBAN code as Australia does not support this bank code. Instead we use the Swift code (WPACAU2S ) as stated above.

• If the bank requires a BSB code, please be advised that these are the first 6 digits of the account number (032267). Most of the time the bank only asks for the full account number and does not require it to be broken down into components.

Please allow 3-5 business days for an international bank transfer to be processed. Clearly indicating your order number on the bank transfer will help us identify your transfer. Once we have identified your payment, we will send an email notifying you that your payment has been processed and your order will be dispatched with our next group of shipments.

You can transfer the money directly into our bank account. Just use the following details and make sure that you include your order number and last name before completing your bank transfer or bank deposit.

BSB No.:032267
Account No.: 178066
Account Name: AUSSIEBUM
Bank Name: Westpac Bank
Bank Address: Norton Street, Leichhardt NSW 2040, AUSTRALIA
Contact Phone No: 02 9560 2626

Please allow 1-2 business days for am Australian bank transfer to be processed. Once we have identified your payment, we will send an email notifying you that your payment has been processed and your order will be dispatched with our next group of shipments.

Would your store like to carry our brand?

Some of the world?s leading stores carry our brand and while we like to keep it exclusive we are always open to discuss the possibility of supplying new stores. If you?d like to reach us, just email us at retail@aussiebum.com

From time to time, aussieBum releases time-limited promotional coupons, and share them with customers and fans registered to our mailing lists. These coupons typically offer a discount of A$5, A$10, A$15, or A$20 on the next order passed.

Most often we do not bother restricting these coupons to one single use per customer, and we are even glad to see people socialising these coupon codes with their friends, sharing the love. We simply expect our customers to limit themselves to a reasonable number of uses, to fulfil only their personal needs of underwear and swimwear.

Having said that, and to set a formal limit to people trying to abusively take advantage of the coupons, we are articulating our fair use policy as follows: Promotional coupons cannot be used more than 10 times by the same single user to pass orders on our website. If someone appears to use the same coupon more than 10 times, we'll put all the orders on hold, pending a friendly discussion and resolution: We are happy to process the first 10 orders and refund for the ones in excess. Or more simply, we can refund all the orders.