To help assist and keep all our customers up to date with any COVID-19 events that may have an impact on our business and the shipping of your order. We have compiled a list of possible questions and answers in advance to help ensure our tribe is kept updated as this unprecedented event unfolds globally.
We do apologise for any inconvenience and extra delays during these challenging times.
aussieBum will observe the following Australian Public Holidays:
Christmas Day - 25th December
Boxing Day - 26th December
Monday 28th December*
New Year's Day - 01 January 2021
Orders placed between December 24rd - December 28th 2020 will be processed from December 29th 2020
Orders placed on 1st January 2021 will be processed from 4th January 2021
Our shipping solutions, Australia Post, Seko and DHL are currently experiencing unprecedented parcel volumes during these challenging times.
Delivery times are longer than normal as everyone involved in your order, from fulfilment to delivery are experiencing similar challenges as additional safety measures are put in place for their staff and customers.
Reduced domestic and international cargo flights coupled with unprecedented parcel volumes is also impacting on transit times.
We are working diligently with our carriers to overcome these challenges.
We sincerely appreciate your patience and understanding as you wait a little longer for your package.
Australian Domestic Deliveries
Standard delivery may take up to 10 business days.
Australia Post has suspended the Express Delivery guarantee.
For the most up to date information regarding the delivery of Australian orders, please visit Australia Post website: https://auspost.com.au/about-us/news-media/important-updates/coronavirus
*Please note Norfolk Island is currently Express Post only!
International Economy Shipping
USA, Europe* and New Zealand
International Economy Shipping to the USA, Europe* and New Zealand is handled by our logistics partner SEKO.
UPDATE 8th December:
The current delivery timeframe from dispatch is 7 to 13 days (8 days for NZ), depending on local delays.
Following service delays in the transit hub of Singapore, all European orders will be re-routed to transit via Los Angeles.
For deliveries to the UK, please allow an additional 5 days for delivery.
For all other European deliveries, please allow an additional 5-13 days for delivery.
For USA deliveries, please allow an additional 4-8 days delivery for.
- For New Zealand orders, please allow an additional 2 days for delivery.
* Eligible countries include: Austria, Belarus, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Israel, Italy, Luxembourg, Netherlands, Norway, Poland, Portugal, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, UK
All Other Countries
International Economy Shipping to other countries is provided by DHL eCommerce and the local postal provider of the destination country.
UPDATE 15th December:
Orders may be delayed by up to 15 days in addition to standard shipping times* as advised by DHL eCommerce
Those delays can reach 22 days for Canada n addition to standard shipping times* as advised by DHL eCommerce
There is currently some extra delays to South East Asian countries due to service delays in the transit hub of Singapore.
For more information on how to track your order, please see our guide: HOW CAN I TRACK MY ORDER - INTERNATIONAL ECONOMY
*Please note the standard shipping time for this method is up to 21 business days
Please note, due to temporary suspensions in DHL eCommerce services, the below countries are only able to be serviced by DHL Express:
Africa: Cape Verde, Comoros, Eswatini, Guinea, Guinea-Bissau, Libya, Sao Tome and Principe, Tromelin Is
Asia: Brunei, Kuwait, Laos, Pakistan, UAE
Europe: Lithuania, Montenegro
North America and the Caribbean: Bahamas, Belize, Bermuda, Dominica, Nicaragua, Martinique, Saint Kitts and Nevis, St Vincent and the Grenadines, St Maarten
South America: Bolivia, Cayman Islands, Guyana, Venezuela
Oceania: New Caledonia
International Priority Shipping
International Priority Shipping to the USA is handled by SEKO.
Following local service delays in Los Angeles sorting hub, please allow an additional 4-8 days delivery for US orders.
Rest of the World
International Priority Shipping for the rest of the world is handled by DHL Express.
For the most up to date advice on potential delays within the DHL Express network, please visit the DHL Express website here: http://www.dhl.com.au/en/express/resource_center.html
UPDATE 8th December:
Please note, DHL Express, is currently not able to deliver to the following countries:
Argentina, Russia, Kososvo, Turmenistan, Toketau, Saint Pierre et Miquelon (France), Tromelin Is
If you need any further assistance, please do not hesitate to contact Customer Service at email@example.com
OTHER COVID FAQ
Where is your underwear & swimwear made and the materials used to manufacture?
Over 95% of our underwear is made in the Inner West region of New South Wales, Australia. The fabric used to manufacture our underwear is produced and supplied from a knitting mill in Queensland, Australia.
Our waistbands are manufactured in China and warehoused in the inner west region of Sydney, New South Wales.
Our seamless underwear is manufactured in China and warehoused in the inner west region of Sydney, New South Wales.
Our swimwear is manufactured in the inner west region of Sydney, New South Wales and fabric is supplied from China.
Prior to the announcement of the COVID-19 virus, the vast majority of our raw material was already on hand and being warehoused in Queensland and New South Wales.