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Frequently Asked Questions
We know how important it is for you to get the accurate information you need fast and we understand that you don’t have time to be messed about. That's why we're so passionate about providing you with the smoothest possible experience on our website and in our customer support.

As we're based down under in Australia, our response times to email enquiries and social media messages may vary because of the different time zones. So, we've put together this definitive list of answers to commonly asked questions to give you all the info you'll ever need right here at your fingertips. The answers to your own burning questions are very likely to be just a few seconds away in this comprehensive guide below. It's generally the fastest and simplest way to find the answers to every question you could ask.

If you can't find the answers you need, please send us an email at We'll be very happy to help in any way we can.

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