aussieBum online store - FAQ Help

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Frequently Asked Questions
We know how important it is for you to get the accurate information you need fast and we understand that you don’t have time to be messed about. That's why we're so passionate about providing you with the smoothest possible experience on our website and in our customer support.

As we're based down under in Australia, our response times to email enquiries and social media messages may vary because of the different time zones. So, we've put together this definitive list of answers to commonly asked questions to give you all the info you'll ever need right here at your fingertips. The answers to your own burning questions are very likely to be just a few seconds away in this comprehensive guide below. It's generally the fastest and simplest way to find the answers to every question you could ask.

If you can't find the answers you need, please send us an email at help@aussieBum.com. We'll be very happy to help in any way we can.

Buy

Placing an order is dead simple. Once you've chosen something that takes your fancy, you'll be asked to select your size if the item is clothing. Now just choose the quantity you want, and click on the big green Add to Bag button. To complete your order, you‘ll just need to pay for your items at Checkout.

Checkout Instructions 1

Click the Shopping Basket Icon to get started. You'll find it at the top of your mobile screen, or in the top right-hand corner of your desktop screen. Review the items in your bag to check that everything is correct and that you haven't accidentally ordered 2,000 pairs of the same kinky underwear. Then click Checkout Now.

Checkout Instructions 1

We'll then ask you for your email address to figure out if you're an existing customer or you're a newbie to aussieBum. Just enter your email address and click on Continue. Alternatively, you can quickly log-in with your social media account – such as Facebook or Twitter - by clicking the relevant icon.

Checkout Instructions 1

We can process your order much faster when you're an existing customer or when you log-in with social media. After you've completed Checkout, we'll send you a quick confirmation email to let you know that we're on the case. We're early birds, so all orders are typically processed at the beginning of each day from 7am.

Once your order has been dispatched from aussieBum H.Q, we'll send you another email to confirm that your order is on its way via the delivery method you selected. We know that nobody likes hassle. For your total peace of mind, we offer a 90-day exchange service and all items sold come with a cast-iron customer satisfaction guarantee.
Sure. You can download the PDF form you'll need right here. Just fill out this Form and send it back to us via email at order@aussieBum.com.
Changed your mind? No worries. Fill in and submit the electronic form in the Contact section of the website and don't forget to select the enquiry "I need to cancel or change my order (address, size) before it's shipped".

Orders are typically processed in the morning from 7am. If your order has not yet been processed, we'll sort out the changes you requested. Even if your order is already out for delivery, we can still help when you receive it. After it's been delivered to you, simply email help@aussieBum.com to speak to our post-care customer support team.
Choose from Credit and Debit Cards (MasterCard, Visa and American Express), PayPal or AfterPay (available to Australian, USA and UK customers only).

The good news is that aussieBum trades in 6 different currencies, so you can choose the currency you'd prefer to use. This means you won't get clobbered with an additional exchange fee from your bank when placing your order. You can change your currency preference by clicking on the Currency Selector Flag at the top of your screen.

All prices are calculated and charged in the following native currencies.

  • Australian Dollars (AUD)
  • American Dollars (USD)
  • British Pound (GBP)
  • Euro (EUR)
  • Canadian Dollars (CAD)
  • New Zealand Dollars (NZD)
You can also choose from several other international currencies which are based on current public exchange rates and may incur slight variations. If your bank is using a different exchange rate when processing your payment, you might be charged a slightly different amount than the one we showed you at the time of placing your order. Some banks also charge a small international transaction fee which aussieBum has no control over.
Although this doesn't always happen, international orders can incur VAT (Value Added Tax) and Import Duties (tax on importation) as determined by the Customs Agency within the destination country. Assessment of duties and taxes is based on the value of the order and the tax-free threshold for goods imported into the destination country (see table below). Depending on the country your parcel is being delivered to, you need to remain under this threshold in order to avoid being taxed. However, you have the option of placing multiple small orders to remain under the threshold.

EUROPEAN UNION & CANADA ONLY: Since 1st March 2019, any order under AUD200 (or equivalent in foreign currency) delivered into the European Union or Canada will be entitled to a VAT and service fee refund from aussieBum (Import Duties excluded). See the refund request form and Terms and Conditions here and submit.

Please Note:Any import taxes incurred with Fast Track Courier Shipping option are not covered by the VAT refund scheme.

UK and EUROPE* ONLY: Alternatively, you can prepay the VAT by selecting the Fast Track Courier shipping method for an additional fee. The additional charge is not the VAT value - it is the cost to process and deliver your order using a separate courier solution.

* EU countries plus Switzerland, Norway, Iceland, Belarus, Serbia, Croatia and Israel.

AUSTRALIA: For orders delivered within Australia, the Australian GST (Goods and Services Tax) is already included in the price of your items. (Please note: Norfolk Island, Christmas Island and the Cocos Islands are GST-exempt territories). If you place your order from Australia but the order is for delivery overseas, Australian GST is not applied.

NEW ZEALAND: For orders delivered to New Zealand, the New Zealand GST (Goods and Services Tax) is already included in the price of your items.

CountryVAT ThresholdCustoms Duties Threshold
Andorra12 EUR150 EUR
Austria21 EUR150 EUR
Belgium21 EUR150 EUR
Brazil180 BRL 
Canada19 CAD 
China54 CNY 
Cyprus16 EUR150 EUR
Denmark158 DKK1100 DKK
Estonia21 EUR150 EUR
Finland21 EUR 
France21 EUR150 EUR
Germany21 EUR150 EUR
Greece21 EUR150 EUR
Ireland21 EUR150 EUR
Italy21 EUR150 EUR
Japan9872 JPY 
Korea (South)164747 KRW 
Latvia21 EUR150 EUR
Luxembourg21 EUR150 EUR
Malta21 EUR150 EUR
Netherlands21 EUR150 EUR
Poland91 PLN640 PLN
Portugal21 EUR150 EUR
Russia7598 RUB 
Singapore397 SGD 
Slovakia21 EUR150 EUR
Slovenia21 EUR150 EUR
Spain21 EUR150 EUR
Switzerland5 CHF 
United Kingdom14 GBP135 GBP
USA800 USD
Our goal at aussieBum is your complete satisfaction with great products of which we can both be proud.

You can find our Terms and Conditions here

Can't find the information you need? No hassle, just pop an email over to our customer service team at order@aussieBum.com.

Delivery

Your orders are usually processed, packed, and ready for delivery by the following day. aussieBum take the weekends off for chill time, so if you place your order during the weekend, we'll be on the case by Monday morning. (Australian Eastern Standard Time). 

Please note that during peak trading periods there may be short delays experienced due to extremely high volumes of orders.



All orders are processed and shipped from our logistics hub based in Sydney, New South Wales, Australia. 

You'll get a confirmation email from us to let you know when your order has left the premises for delivery. Parcels are collected daily around 4pm. Sydney Time. Australian orders are collected by Australia Post for delivery. All international orders are collected by DHL.

Tracking facility valid from 20 May 2019
Not sure if your order has been processed and collected for delivery? Don't appear to have received a dispatch confirmation email? Just click track order to see the status of your order.

You can also find this link at the bottom of every page.You'll just need your order number and the email address you used when placing it. We can then provide you with all the info you'll need on the current status of your order. If you can't find the info you're looking for, please email our friendly Customer Service Team at support@aussieBum.com. They'll be happy to help and very rarely bite.

Quick Note: If your order was placed by our Customer Service Team rather than by yourself, the status can't be checked on this page. These order numbers always start with an ‘E' or an ‘M'. Just email support@aussieBum.com for any help you need with those.
All Orders can be tracked after they've been received and processed by our logistics partners in Sydney. We offer tracking on all orders but please bear in mind some destinations may take a little longer to update tracking information than others. Please see below country list.

If you can’t see your order – you can always contact us at support@aussieBum.com and our friendly team will be happy to help.
To track your order click track order.

Country Economy Airmail
(Partial Tracking)
Economy Airmail
(Full Tracking)
Fast Track Courier
(VAT Pre-Paid)
Priority
Express
Australian
Economy
Australian
ExpressPost
Afghanistan
Albania
Algeria
American Samoa
Angola
Anguilla
Antigua and Barbuda
Argentina
Armenia
Aruba
Australia
Austria
Azerbaijan
Bahamas
Bahrain
Bangladesh
Barbados
Belarus
Belgium
Belize
Benin
Bermuda
Bhutan
Bolivia
Bosnia and Herzegovina
Botswana
Brazil
British Virgin Island
Brunei
Bulgaria
Burkina Faso
Burundi
Cambodia
Cameroon
Canada
Cape Verde
Cayman Islands
Central African Republic
Chad
Chile
China
Christmas Island
Cocos (Keeling) Islands
Colombia
Comoros
Congo
Cook Islands
Costa Rica
Croatia
Cyprus
Czech Republic
Denmark
Djibouti
Dominica
Dominican Republic
East Timor
Ecuador
Egypt
El Salvador
Equatorial Guinea
Eritrea
Estonia
Ethiopia
Falkland Islands
Fiji
Finland
France
French Guiana
French Polynesia
Gabon
Gambia
Georgia
Germany
Ghana
Gibraltar
Greece
Greenland
Grenada
Guadeloupe
Guam
Guatemala
Guernsey
Guinea
Guinea-Bissau
Guyana
Haiti
Honduras
Hong Kong
Hungary
Iceland
India
Indonesia
Iraq
Ireland
Isle of Man
Israel
Italy
Ivory Coast
Jamaica
Japan
Jordan
Kazakhstan
Kenya
Kiribati
Korea (South)
Kosovo
Kuwait
Kyrgyzstan
Laos
Latvia
Lebanon
Lesotho
Liberia
Libya
Liechtenstein
Lithuania
Luxembourg
Macau
Macedonia
Madagascar
Malawi
Malaysia
Maldives
Mali
Malta
Marshall Islands
Martinique
Mauritania
Mauritius
Mexico
Micronesia
Moldova
Mongolia
Montenegro
Montserrat
Morocco
Mozambique
Myanmar
Namibia
Nauru
Nepal
Netherlands
Netherlands Antilles
New Caledonia
New Zealand
Nicaragua
Niger
Nigeria
Niue
Norfolk Island
Northern Mariana Islands
Norway
Oman
Pakistan
Palau
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Poland
Portugal
Puerto Rico
Qatar
Republic of Congo
Reunion
Romania
Russia
Rwanda
Saint Barthélemy
Saint Helena
Saint Kitts and Nevis
Saint Pierre and Miquelon
Samoa
San Marino
Sao Tome and Principe
Saudi Arabia
Senegal
Serbia
Seychelles
Sierra Leone
Singapore
Slovakia
Slovenia
Solomon Islands
Somalia
South Africa
Spain
Sri Lanka
St Vincent and the Grenadines
St. Lucia
Suriname
Swaziland
Sweden
Switzerland
Taiwan
Tajikistan
Tanzania
Thailand
Togo
Tokelau
Tonga
Trinidad and Tobago
Tromelin Island
Tunisia
Turkey
Turkmenistan
Turks and Caicos Islands
Tuvalu
Uganda
Ukraine
United Arab Emirates
United Kingdom
Uruguay
USA
Uzbekistan
Vanuatu
Vatican City
Venezuela
Vietnam
Virgin Islands US
Yemen
Zambia
Zimbabwe
If you're waiting longer than expected for your order to arrive, first try these quick solutions to common problems.

Quick Check List:
  • Double-check your shipping confirmation email to confirm that your delivery address is correct.
  • Use your tracking number to see if your parcel is still on its way.
  • Double-check your inbox for a notification email from your local Post Office. This may have gone straight to your Spam or Junk folders.
Browse the sections below for full details on delivery timeframes for Australian Orders and International Orders. (These timeframes are only an estimate as several factors can unfortunately delay a delivery).

If you're still worried about the delivery of your order, just give us a shout at support@aussieBum.com.
Standard Economy AusPost Delivery (includes tracking)

AusPost will deliver your parcel within about 3-6 business days from shipping date. You can check the current status of you delivery from Australia Post here.

If your package has not arrived within 10 business days from shipment, give your local Post Office a call just to make sure it's not waiting for your collection. If it's not there, give our Customer Service Team a call and we'll chase it up for you with AusPost.



Economy 1-2 Business Days

Recently, we updated our website to show 'Economy 1-2 Business Days'. Australia Post now routinely delivers 1-2 business days to 21 of 35 postal zones within Australia. This service reaches many capital cities and many metro areas 1-2 business days, from the date of dispatch. We are able to recognise whether this applies to you when you enter your postcode at checkout.

For those customers who live outside of these postal zones, you will have the option of using Express Post (where applicable). Standard delivery time of 3-6 business days remains unchanged for all other deliveries.



Australian Express Delivery (includes tracking)

Express Post is a premium delivery service that offers guarantees delivery of your parcel within 1-2 business days within the Express Post network from shipping date. This network covers over 80% of Australian business addresses, private addresses and Post Office boxes.

Take a look at the Australia Post Delivery Network Table to check if your postcode is included within the Express Post Network. You'll receive your Express Post tracking number in a notification email once the order has been dispatched. You can track your Express Post parcel here.

Guide to International Delivery



Here at aussieBum HQ, we aim to please, but even the tiniest error or typo can mean your delivery gets delayed, or even returned – and we don't want that to happen... So please double check that you've provided us with the correct address details when you place your order.

Delivery times do change a bit depending on which shipping method you choose. The time it takes to receive your order will also vary based on where we're sending. All aussieBum deliveries get shipped from Australia. Just so you know, all the shipping time guidelines we provide on the website are based on estimates provided by our logistics partners.

We'll do our very best to get your order out of aussieBum HQ within 1-2 business days, but when it's busy, packages can take a little longer to arrive, especially around busy shopping periods (particularly Christmas and major sales periods). If nobody's at home when your aussieBum order gets there, local postal guidelines will apply.

Economy Airmail – Free*



Pre-Paid VAT included for most European Countries (see below for detailed list)

We love all our overseas aussieBum mates, so offering a free shipping option to you in most places in the world, when you spend over a minimum amount*, is the least we can do.

Our Free Shipping option is supplied to the USA, Canada and selected European Countries by SEKO** and for the rest of the world we use DHL eCommerce.

The following European Countries and Canada include Pre-paid VAT in the cost of your order and are shipped with SEKO:

UK, Ireland, Germany, France, Spain, Portugal, Italy, Belgium, Luxembourg, Austria, Switzerland, Netherlands, Denmark, Norway, Sweden, Finland, Estonia, Poland, Belarus, Bulgaria, Hungary, Slovakia, Czech Republic, Slovenia, Serbia, Croatia, Greece, Cyprus, Israel, and Iceland. Please note these Parcels are NOT eligible for our VAT refund scheme.

Bellow, we have an estimates shipping time guidelines based on information provided by our shipping partners, starting from the date your order gets collected from us by our shipping partners.

North America
  • USA: 3 to 7 business days
  • Canada: up to 20 business days

Europe
  • UK: 4 to 5 business days
  • Netherlands 5 to 7 business days
  • Belgium 5 to 8 business days
  • France 6 to 8 business days
  • Germany 6 to 8 business days
  • Ireland 6 to 8 business days
  • Austria 6 to 9 business days
  • Luxembourg 6 to 9 business days
  • Switzerland 6 to 9 business days
  • Bulgaria 6 to 10 business days
  • Croatia 6 to 10 business days
  • Cyprus 6 to 10 business days
  • Estonia 6 to 10 business days
  • Slovakia 6 to 10 business days
  • Slovenia 6 to 10 business days
  • Spain 6 to 10 business days
  • Czech Republic 7 to 9 business days
  • Poland 7 to 9 business days
  • Portugal 7 to 9 business days
  • Hungary 7 to 10 business days
  • Israel 7 to 11 business days
  • Italy 7 to 11 business days
  • Iceland 7 to 13 business days
  • Denmark 8 to 10 business days
  • Finland 8 to 10 business days
  • Greece 8 to 10 business days
  • Norway 8 to 10 business days
  • Sweden 8 to 10 business days
  • Belarus 8 to 12 business days
  • Serbia 8 to 12 business days
  • Rest of Europe: 5 to 12 business days


Pacific:
  • New Zealand: up to 6 business days


Rest of the World: 6 to 15 business days

Please note that unfortunately local postal services and customs agencies may delay the delivery of an order by up to 21 business days after it gets shipped. If you haven't received your parcel within this timeframe, make sure to let us know.

* You can check out minimum free shipping amounts for different currencies below. You'll need to spend that much to be eligible for free shipping. Unfortunately, free shipping isn't available for some countries. That's not because we wouldn't really love to send your order for free, it's just that our free shipping provider doesn't offer a service there.

FREE INTERNATIONAL SHIPPING THRESHOLDS

UK - 40 GBP
Europe - 45 EUR
USA - 37 USD
New Zealand - 54 NZD
China - 250 CNY
Taiwan - 1050 TWD
Korea - 42500 KRW
Japan - 3750 JPY
Rest Of The World - 37 USD

We're also unable to offer free shipping for orders of more than $500 AUD and/or more than 24 items as aussieBum's free shipping provider doesn't handle orders above these quantities.

** Please note that before 24 June 2020 for the USA and before the 01 October 2020 for UK, Ireland, Germany, France, Spain, Portugal, Italy, Belgium, Luxembourg, Austria, Switzerland, Netherlands, Denmark, Norway, Sweden, Finland, Estonia, Poland, Belarus, Bulgaria, Hungary, Slovakia, Czech Republic, Slovenia, Serbia, Croatia, Greece, Cyprus, Israel, and Iceland, Economy Mail was also provided by DHL eCommerce

Express Shipping



FastTrack shipping to the USA and New Zealand (includes tracking):

USA Shipping is provided by SEKO and usually arrives within 7 days, whilst parcels to New Zealand usually arrive within 3 business days. You can track every step of the delivery status through the OmniParcel website here

Heads up to our friends in the USA. If you purchase some aussieBum swimwear or undies for yourself, US Customs may require you to fill out an importer form when your order exceeds $800. If you're buying a gift for a friend, however, that will happen when the order value reaches $100. You can get more information on that here

Express Shipping to all other countries (includes tracking):

Pre-Paid VAT included for most European Countries ^


For countries other than the USA or New Zealand and Australia, Express shipping is provided by DHL Express. This delivery option is faster, and it includes tracking. Orders usually arrive within 7 days from dispatch from our warehouse. If you want to check the progress of your aussieBum products, you can follow every step of their delivery status through the DHL Express website here

Please be aware that DHL Express deliveries may be assessed for duties and taxes that are not covered by aussieBum ^. Failure to cover these charges will result in your shipment being returned to us or destroyed by authorities in the destination country. When you go ahead with DHL Express, you waive your rights to a refund should you not accept the duties and taxes charged by the authority in the destination country.

^ Pre-Paid VAT is included for the following European countries**: UK, Ireland, Germany, France, Spain, Portugal, Italy, Belgium, Luxembourg, Austria, Switzerland, Netherlands, Denmark, Norway, Sweden, Finland, Estonia, Poland, Belarus, Bulgaria, Hungary, Slovakia, Czech Republic, Slovenia, Serbia, Croatia, Greece, Cyprus, Israel, and Iceland.

**Between 17 July 2020 and 01 October 2020, Express Shipping to those countries was provided by SEKO and also included the Pre-Paid VAT. Prior 17 July 2020, Express Services to the above countries got provided by DHL Express (excluding UK, France, Germany and Spain that were eligible for a Fast Track courier option which also included prepaid VAT. This was supplied by DHL e-commerce – a partner of the DHL Network)

Please note DHL Express parcels are NOT eligible for our VAT refund scheme.
Although this doesn't always happen, international orders can incur VAT (Value Added Tax) and Import Duties (tax on importation) as determined by the Customs Agency within the destination country. Assessment of duties and taxes is based on the value of the order and the tax-free threshold for goods imported into the destination country (see table below). Depending on the country your parcel is being delivered to, you need to remain under this threshold in order to avoid being taxed. However, you have the option of placing multiple small orders to remain under the threshold.

CANADA: Since 1st March 2019, any order under AUD200 (or equivalent in foreign currency) delivered into Canada will be entitled to a VAT and service fee refund from aussieBum (Import Duties excluded). See the refund request form and Terms and Conditions here and submit. This excludes Fast Track and DHL Express deliveries.

AUSTRALIA: For orders delivered within Australia, the Australian GST (Goods and Services Tax) is already included in the price of your items. (Please note: Norfolk Island, Christmas Island and the Cocos Islands are GST-exempt territories). If you place your order from Australia but the order is for delivery overseas, Australian GST is not applied.

NEW ZEALAND: For orders delivered to New Zealand, the New Zealand GST (Goods and Services Tax) is already included in the price of your items.

CountryVAT ThresholdCustoms Duties Threshold
Andorra12 EUR150 EUR
Austria21 EUR150 EUR
Belgium21 EUR150 EUR
Brazil180 BRL 
Canada19 CAD 
China54 CNY 
Cyprus16 EUR150 EUR
Denmark158 DKK1100 DKK
Estonia21 EUR150 EUR
Finland21 EUR 
France21 EUR150 EUR
Germany21 EUR150 EUR
Greece21 EUR150 EUR
Ireland21 EUR150 EUR
Italy21 EUR150 EUR
Japan9872 JPY 
Korea (South)164747 KRW 
Latvia21 EUR150 EUR
Luxembourg21 EUR150 EUR
Malta21 EUR150 EUR
Netherlands21 EUR150 EUR
Poland91 PLN640 PLN
Portugal21 EUR150 EUR
Russia7598 RUB 
Singapore397 SGD 
Slovakia21 EUR150 EUR
Slovenia21 EUR150 EUR
Spain21 EUR150 EUR
Switzerland5 CHF 
United Kingdom14 GBP135 GBP
USA800 USD

Returns and Exchanges

If you are not completely satisfied with your purchase or have simply changed your mind, please return the item(s) to us in their original condition within 90 days from date of receipt (see exclusions in the next section). We are happy to exchange the item(s) for a different size/colour/style or issue a voucher/refund on receipt, if preferred.

The item(s) are your responsibility until it reaches us (return at your own cost). For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. Please remember to include the Form stating your full name and order number, and items included in the parcel.

If you would like to receive your exchange faster or you prefer to receive a different item, to simplify and speed up the process, we suggest you place a new order online and return the unwanted aussieBum item/s back to us for a refund.

As long as the item or items are in original condition, simply send them back to us by post within 90 days of receipt of delivery to:

aussieBum - Returns Department
PO Box 125
Camperdown NSW 1450
AUSTRALIA

As soon as your exchange has been processed by us, we will send you an email letting you know that your replacement order on its way.

If you have opted for a refund, the total amount for the items returned and accepted will be refunded to the credit card/PayPal account/AfterPay account on which the original payment was made.
As we make as clear as we can on the website, our exchange policy doesn't include Sale items, product bundles or multi-pack discounts. We can't offer refunds or exchanges on these if you've changed your mind about the purchase.

We are of course still very happy to exchange or refund sales items if there is a manufacturing fault and you return them within 30 days of receipt.
We're naturally very proud of the fabric, quality and craftsmanship that goes into making each and every aussieBum product. In the super-unlikely event of you finding fault with a product you've received, please contact our Customer Service Team at support@aussieBum.com quoting your order number, your name and your address. We'll get right on it!

To help speed up the process, we ask you take a photo of the garment to help us identify and confirm the manufacturing fault. We'll exchange the item for free and reship immediately. We'll also take care of all return shipping and re-delivery costs, ensuring that they are credited back to you.

Please use standard mail services when returning the item. These shipping costs should not exceed $10.00 AUD or the equivalent in your home currency.
We do our very best but we're (mostly) human, and Gremlins can get in the works on very rare occasions. If the item you've received is not what you ordered, please contact Customer Service at help@aussieBum.com quoting your order number, your name and address, and details of the product received. We'll advise on how best to proceed with the return.
Sure. We'll give you the refund in the form of a voucher.
aussieBum will cover the postage costs for any items you need to return due to a manufacturing fault or wrong item received. However, you are responsible for the postage costs of returning an item to us for an exchange. This includes responsibility for any currency conversion costs.

As a goodwill gesture, we're happy to cover the cost of shipping a replacement item to you on your first exchange. However, you'll need to pay the postage charges on any subsequent exchanges. (This is typically around $8 AUD depending on the quantity of items).

If you fail to return the original items back to us within the specified time frame, you'll be charged for the replacement items we've sent you, but we'll give you plenty of notice before applying the charge. Please remember that the item is your responsibility until it reaches us.

For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods and includes delivery tracking. Unfortunately, we can't accept responsibility for any problems occurring in transit with the products you're returning to us.
Your returned items will first arrive at our post office box before getting delivered to our office for processing. If you haven't heard from one of our Customer Service Team, it just means that we haven't got our hands on it yet, even if your tracking status is showing that it's been delivered to our post office box.

Depending on the volume of activity, the processing of returned orders can take a few days. Be assured we will be in contact, but feel free to contact us at help@aussieBum.com if you're concerned. If you sent your return from outside Australia, the parcel may have to go through customs which could potentially cause delays.

Brand & Products

Way back in 2000, an unemployed Sean Ashby spent a great deal of his time enjoying the Australian beach culture lifestyle on Bondi Beach. When he discovered to his frustration that he was no longer able to buy the classic Nylon swimwear he always wore to the beach, Sean decided to take matters into his own hands and invest all his life savings into starting up his own business.

The name aussieBum comes from a simple but pretty accurate description of Sean himself at the time! Sean was an Aussie (Australian citizen) and a bit of a Beach Bum (someone who spends most of their time at the beach). Sean initially only sold his new aussieBum swimwear to his mates and fellow Beach Bums. When he later approached clothing retailers in Sydney and around Australia, he was told that Aussies now only wear Lycra swimwear, and there was no longer a market for the Nylon stuff.

Moving forward to 2001 when Sean's savings were nearly exhausted, he decided to build an e-commerce website. The Dot Bomb had recently hit, and many online retailers were closing, but a self-taught and undeterred Sean pushed on with the creation of a fresh and distinctive website packed with appeal for his core audience. He got his mates to help out with the photographing and modelling of the aussieBum swimwear he had designed.

He also sent photos and samples of his creations to media publications around the world to help promote the new aussieBum website. From a slow but steady trickle of new orders, Sean gradually found himself dealing with a tidal wave of orders from all over the globe. The real game changer came when Kylie Minogue's stylist William Baker requested that Sean send over his entire swimwear collection for use in the Slow music video he was styling for Kylie.

The video generated massive media attention around the world, and caught the eye of David Walker Smith who at the time was Head of Menswear for Selfridges & Co London.The international success story of the aussieBum brand after originally facing harsh rejection from retailers in Australia is still a buzzing topic in business. The company now repeatedly wins major export marketing and ecommerce awards in Australia, including the Australian Export Awards – Manufacturing Award in 2007 & 2009, and more recently the Australian Export Awards – ecommerce Award in 2017.

Today the company still manufactures over 1 million underwear and swimwear garments in Sydney, Australia. The growing range now also includes lifestyle apparel manufactured overseas in quality-controlled facilities in Vietnam and Bangladesh. All garments are still designed by Sean at his operations in Sydney, Australia.
Yes, of course! You'll find the blue link above the Select Size button on every product. Just give this a click to view the Size Chart for that item.

Size Chart 1 Size Chart 2

Quick Tip: The Size Chart is a pop-up window. If your browser currently prevent pop-ups, you'll need to change the settings so that pop-ups are allowed from aussieBum.com
It's an innovative and exclusive design that we cooked up from your feedback and suggestions. The idea is to basically sit your whole package into the pouch in the front of the item so that the edge of the pouch sits completely underneath and behind your package. In other words: "Put the whole salad in the bowl!".

This patented technology has no padding or artificial extras. Look down and you'll see for yourself that the boosting WonderJock effect simply lifts you up and enhances your assets for a bigger but completely natural look. aussieBum WonderJock is also designed with your total comfort in mind. Nothing will pinch or rub here.
The Sheer Rating is an indicator of how transparent the garment becomes when wet. It works on a simple scale from low to high. So, the lowest rating of low means that a garment is the least see-through, climbing up to high for the most see-through.

For example, Black is not a very transparent colour so black garments will have a low Sheer Rating. On the other hand, White becomes very transparent when wet so will usually have a high rating.

You can find this information in the Garment Care section of each swimwear product. We just like to let you know so that you don't end up showing off more than you intended during that pool party with the in-laws.
The New Zealand Laundry Company is a new brand from the creator of aussieBum. Think of it as the Winter version of aussieBum. Just as our aussieBum apparel is all about the Spring and Summer seasons down under in Australia, the New Zealand Laundry Company will launch new products in tune with the Autumn and Winter months.

NZLC is all about the great outdoors with a focus on hiking, adventures and travel in remote areas of New Zealand. We use these locations as our inspiration for the styles and ranges we produce. We then road-test the garments to see how they perform in all types of conditions.

The NZLC range is currently located exclusively here on the aussieBum website, but as the range grows bigger, we're already making plans to launch a new dedicated NZLaundry.com site.

Account & Technical

If you've forgotten your password, just click the little Head Icon on the top right corner of the main page. You'll now be able to click on "Forgot your password?" and will be guided towards the set-up of a new one.

If you're already logged into your aussieBum account and want to change your password, you'll find this option in the drop-down menu under the Head Icon. Alternatively, just click here to reset your password.
Just send us an email request at support@aussieBum.com from your current registered email address. Simply advise us of the old and new email addresses and we'll take care of the rest. We'll let you know when it's all done.
If you're experiencing a bit of trouble with our website on your computer, tablet or smartphone, try these quick steps below.

  • Use our recommended browser: Google Chrome.
  • Clear your cache and cookies, close your browser and reopen it.
  • Log out and log back into your aussieBum account, and then try placing your order again.
If the issue persists, please contact our Customer support team at help@aussieBum.com.
A payment can be rejected for all kinds of different reasons: Wrong card number or expiry date, insufficient account balance, or your card provider may not allow overseas purchases.

If you're sure you have entered the information correctly, it's best to contact your bank and double check if your card is eligible for online purchases before trying again. If the issue persists, please contact our Customer Service Team at help@aussieBum.com.

Contact

International Telephone Number: +61 2 9560 2626

We're available by phone from Monday to Friday between the hours of 08:30 - 17:00 (Australia Eastern Standard Time).

Our company office hours of operation are from 08:30 - 17:00. All orders are processed and shipped during weekdays. We are closed all major holidays in Australia and state holidays in New South Wales, Australia.
If you have a query relating to sponsorship, advertising or public relations, the aussieBum marketing team would love to hear from you via media@aussieBum.com.
Sean Ashby is the Founder, Managing Director, and the Principal Designer of the aussieBum and New Zealand Laundry collections. Sean has also been the principal photographer for all our campaigns since we first launched in 2001. He's passionate about delivering the highest quality product and providing the best possible customer support.

He even makes a great cup of coffee, too. If you have a burning enquiry that you feel can only be answered by Sean, please feel to free to hook up with him directly by email at sean@aussieBum.com or by telephone on +61 2 9560 2626

The aussieBum workplace is a modern open office environment. We are socially responsible and pride ourselves on our diverse cultural values.
We're always on the lookout for new models to showcase our premium clothing in the style it deserves. If you think you've got what it takes, just fill in this Form and send it with your portfolio to model@aussieBum.com
We'd be more than happy to consider your application to be a new official retailer of aussieBum products. Please get in touch with us at retail@aussieBum.com so that we can chat in more detail about the opportunity. We'll just need some initial details about yourself and your store.

Please send us the address, pictures of the store, plus any extra info on your business and other brands you may work with. Essentially, the more information you can send us the better!

Contact Customer Service

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