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Change of Mind Returns - Policy

If you are not completely satisfied with your purchase, or have simply changed your mind, aussieBum are happy to exchange item(s) for a different size/colour/style, or issue a voucher/refund on receipt.

Change of Mind returns are subject to the following conditions:

  1. Sale items, promotional gifts, product bundles and multi-pack discounts are ineligible for return

  2. Items must be returned within 90 days from the date of receipt

  3. Items must be in original sale condition- unworn, unwashed, or otherwise unused, and in its original packaging (if possible)
    When trying on items, ensure that you are not wearing perfume/ aftershave or a deodorant which may leave a scent or marks on the item.
    We may be unable to accept the return of any item that has been scented, stained or washed.

  4. Customers are responsible for any incurred shipping cost of Change of Mind returns.
    aussieBum recommends customers send returns using a delivery service that insures for the value of the goods, and includes a tracking reference.

  5. Refunds will be remitted to the original form of payment, otherwise, an exchange or store credit will be issued.

  6. Refunds will not include the cost of shipping.

Please see our Return Process here