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International Shipping Methods

We love all our overseas aussieBum mates, and are chuffed that we are able to offer an affordable shipping option to almost every country in the world!

We aim to please, but even the tiniest error or typo can mean your delivery gets delayed, or even returned – and we don't want that to happen - so please double-check that you've provided us with the correct address details when you place your order.

Delivery times do vary a bit depending on which shipping method you choose. The time it takes to receive your order will also vary based on where we're sending.

All aussieBum deliveries are dispatched from Australia.

Just so you know, all the shipping time guidelines we provide on the website are based on estimates provided by our logistics partners.

We'll do our very best to get your order out of aussieBum HQ within 1-2 business days, but when it's busy, packages can take a little longer to arrive, especially around busy shopping periods (particularly Christmas and major sales periods).

If nobody's at home when your aussieBum order gets there, local postal guidelines will apply.



INTERNATIONAL ECONOMY – FREE*

Shipping to selected European countries, UK & New Zealand (Includes Tracking & Pre-Paid VAT)

We offer Free Shipping (*dependant on minimum spend) to the majority of countries around the world.

Unfortunately, free shipping isn't available for some destination countries. That's not because we wouldn't really love to send your order for free, it's just that our free shipping provider doesn't offer a service there.

We're also unable to offer free shipping for orders of more than $500 AUD and/or more than 24 items as aussieBum's free shipping provider doesn't handle orders above these quantities.

Our International Economy method is handled by SEKO to Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, The Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, UK, & USA**

For the most up to date information regarding current Shipping Updates, please refer to our COVID-19 Article

 

NB: Please note that unfortunately local postal services and customs agencies may delay the delivery of an order by up to 21 business days after it gets shipped. If you haven't received your parcel within this timeframe, make sure to let us know.

** Please note that as of 24 June 2020, USA standard shipping will be provided by SEKO.

USA (includes tracking)**

USA Shipping is provided by SEKO and usually arrives within seven days. This means you can track every step of the delivery status through the OmniParcel website right here

Customs & Duties for Orders to the USA: 

Heads up to our friends in the USA. If you purchase some fine aussieBum swimwear or undies for yourself, US Customs may require you to fill out an importer form when your order exceeds $800. If you're buying a gift for a friend, however, that will happen when the order value reaches $100.

You can get more information on that clicking here

**Please note: Before 24 June 2020, Fast Track services to the USA were provided by DHL Express

Rest of the World 

For all other aussieBum Tribe around the world, International Economy orders are handled by DHL eCommerce and the Local Postal Provider of your country.

The shipping time guidelines below are based on estimates starting from the date your order gets collected from us by our shipping partners.

For the most up to date information regarding current Shipping Updates, please refer to our COVID-19 Article

 

PRIORITY EXPRESS

Our Priority Express shipping option is provided by DHL Express for the majority of countries around the world.

If you're in Australia, Express parcels are handled by Australia Post, and for the USA, Priority Express shipping is handled by Seko.


Rest of the World (includes tracking)

If you're not on the list above, International Fast Track Delivery services get provided by DHL Express – excluding the USA & Australia. This delivery option is faster, and it includes tracking. Orders usually arrive within seven days of shipment. If you want to check the progress of your aussieBum products, you can follow every step of their delivery status through the DHL Express website by clicking here

Please be aware that DHL Express deliveries may be assessed for duties and taxes that are not covered by aussieBum. Failure to cover these charges will result in your shipment being returned to us or destroyed by authorities in the destination country. When you go ahead with DHL Express, you waive your rights to a refund should you not accept the duties and taxes charged by the authority in the destination country. DHL Express deliveries are not part of our VAT refund scheme.

 

ESTIMATED SHIPPING TIMES

  ECONOMY SHIPPING EXPRESS SHIPPING
COUNTRY Expected Delivery Time Maximum Allowable Delivery Time Expected Delivery Time Possible Delivery Delay
AUSTRALIA up to 10 business days n/a 3 business days express guarantee suspended by AusPost
USA 3 to 7 business days 2 weeks 2-5 business days 2-3 business days
CANADA up to 20 business days 6 weeks up to 6 business days 2-3 business days
UK 6 to 8 business days 4 weeks up to 6 business days 2-3 business days

EUROPE
(excluding below)

5-13 business days 4 weeks up to 6 business days 2-3 business days
GREECE 5-13 business days 6 weeks up to 6 business days 2-3 business days
ISRAEL up to 20 business days 6 weeks up to 6 business days 2-3 business days
NEW ZEALAND 3-6 business days 10 days up to 6 business days 2-3 business days
SOUTH AFRICA up to 20 business days 8 weeks up to 6 business days 2-3 business days
REST OF THE WORLD up to 20 business days 6 weeks up to 6 business days 2-3 business days

 Delivery times are calculated from dispatch date.