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I Would Like To Return Items

If you are not completely satisfied with your purchase, or have simply changed your mind, aussieBum are happy to exchange item(s) for a different size/colour/style, or issue a voucher/refund upon receipt, provided they meet the requirements our Change of Mind policy.

  1. Fill out our Exchange Form [https://www.aussiebum.com/site/file?file=exchangeForm.pdf]
    You will need to include your full name, order number, and items you are returning.

  2. Package up your return and address it to:

    aussieBum - Returns Department
    PO Box 125
    Camperdown
    NSW 1450
    AUSTRALIA

    NB: Customers are responsible for any incurred shipping cost of Change of Mind returns.
    aussieBum does not provide pre-paid return labels.

    aussieBum recommends customers send returns using a delivery service that insures for the value of the goods, and includes a tracking reference. 

  3. As soon as your return parcel has been received by our Returns Team, we will send you an email letting you know!

Exchanges

Exchanges for the same range in a different size or colour will not incur any additional charges.
If you wish to exchange an item for a different range, and there is a price difference you may need to pay the difference or receive a partial refund.

Refunds

If you request a refund, the purchase price (excluding delivery) will be refunded to you using the original payment method.
If preferred, we can also refund you in the form of a voucher.
Should we be unable to refund the original payment method, we will reimburse you in the form of a voucher.

Are there any items excluded from the returns policy? 

In accordance with our Change of Mind policy; Sale items, promotional gifts, product bundles and multi-pack discounts are ineligible for return for refund or exchange.

We are of course happy to exchange or refund items if there is a manufacturing fault. Please refer to our Faulty Product article