To help assist and keep all our customers up to date with any COVID-19 events that may have an impact on our business and the shipping of your order. We have compiled a list of possible questions and answers in advance to help ensure our tribe is kept updated as this unprecedented event unfolds globally.
We do apologise for any inconvenience and extra delays during these challenging times.
|ECONOMY SHIPPING||EXPRESS SHIPPING|
|COUNTRY||Expected Delivery Time||Maximum Allowable Delivery Time||Expected Delivery Time||Possible Delivery Delay|
|AUSTRALIA||up to 10 business days||n/a||3 business days||express guarantee suspended by AusPost|
|USA||4 to 10 business days||2 weeks||3 to 5 business days||2-3 business days|
(shipped after 26/02)
|4 to 10 business days||2 weeks||up to 6 business days||2-3 business days|
(shipped before 27/02)
|up to 20 business days||6 weeks||up to 6 business days||2-3 business days|
|UK||5 to 8 business days||4 weeks||up to 6 business days||2-3 business days|
|5-13 business days||Up to 6 weeks||up to 6 business days||
2-3 business days
|5-13 business days||6 weeks||up to 6 business days||
2-3 business days
|GREECE*||5-13 business days||6 weeks||up to 6 business days||2-3 business days|
|ITALY*||5-13 business days||6 weeks||up to 6 business days||2-3 business days|
|ISRAEL*||up to 20 business days||6 weeks||up to 6 business days||2-3 business days|
|NEW ZEALAND||2 to 8 business days||10 days||up to 6 business days||2-3 business days|
|SOUTH AFRICA||up to 20 business days||8 weeks||up to 6 business days||2-3 business days|
|REST OF THE WORLD||up to 20 business days||6 weeks||up to 6 business days||2-3 business days|
Delivery times are calculated from dispatch date.
*Please be aware we have been informed of extensive Customs processing time in Germany, Greece, Italy and Israel. This can delay your parcel up to an extra 28 days from the time your parcel entered the country. We do apologies for those delays who are unfortunately out of control of aussieBum neither our shipping partners as the Customs are Government Agencies.
Should you not receive you parcel within the extended delivery time frame as displayed below, please contact one of our Customer Concierge at firstname.lastname@example.org. We will then be able to lodge an investigation with our shipping partners to find out more about your parcel delivery. Please note these investigations can take up to 2 weeks.
Our shipping solutions, Australia Post, Seko and DHL (eCommerce and Express) are currently experiencing unprecedented parcel volumes during these challenging times.
Delivery times are longer than normal as everyone involved in your order, from fulfilment to delivery are experiencing similar challenges as additional safety measures are put in place for their staff and customers.
Reduced domestic and international cargo flights coupled with unprecedented parcel volumes is also impacting on transit times.
We are working diligently with our carriers to overcome these challenges.
We sincerely appreciate your patience and understanding as you wait a little longer for your package.
Australia Post has suspended the Express Delivery guarantee.
For the most up to date information regarding the delivery of Australian orders, please visit Australia Post website: https://auspost.com.au/about-us/news-media/important-updates/coronavirus
*Please note Norfolk Island is currently serviced by Express Post only!
International Economy Shipping to the USA, Europe* and New Zealand is handled by our logistics partner SEKO.
Please note that following Brexit, continental European and EU orders are now routed through AMS (Amsterdam Schiphol)
* Selected countries are: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, UK
For more information on how to track your order, please see our guide: HOW CAN I TRACK MY ORDER - INTERNATIONAL ECONOMY [EUROPE, NZ & USA]
International Economy Shipping to other countries is provided by DHL eCommerce and the local postal provider of the destination country.
Please note, due to temporary suspensions in DHL eCommerce services, the below countries are only able to be serviced by DHL Express:
For more information on how to track your order, please see our guide: HOW CAN I TRACK MY ORDER - INTERNATIONAL ECONOMY
International Priority Shipping to the USA is handled by SEKO.
Please allow an additional 2-3 days delivery for US orders due to current disruptions.
International Priority Shipping for the rest of the world is handled by DHL Express.
For the most up to date advice on potential delays within the DHL Express network, please visit the DHL Express website here: http://www.dhl.com.au/en/express/resource_center.html
UPDATE 8th December:
Please note, DHL Express, is currently not able to deliver to the following countries:
Argentina, Russia, Kososvo, Turkmenistan, Toketau, Saint Pierre et Miquelon (France), Tromelin Is
Where is your underwear & swimwear made and the materials used to manufacture?
Over 95% of our underwear is made in the Inner West region of New South Wales, Australia. The fabric used to manufacture our underwear is produced and supplied from a knitting mill in Queensland, Australia.
Our waistbands are manufactured in China and warehoused in the inner west region of Sydney, New South Wales.
Our seamless underwear is manufactured in China and warehoused in the inner west region of Sydney, New South Wales.
Our swimwear is manufactured in the inner west region of Sydney, New South Wales and fabric is supplied from China.
Prior to the announcement of the COVID-19 virus, the vast majority of our raw material was already on hand and being warehoused in Queensland and New South Wales.
From the 16/03/2020 aussieBum introduced strict hygiene and work environment health practises. In point form here is what we have done to ensure your personal health and safety and the safety of our teams: