To help assist and keep all our customers up to date with any COVID-19 events that may have an impact on our business and the shipping of your order. We have compiled a list of possible questions and answers in advance to help ensure our tribe is kept updated as this unprecedented event unfolds globally.
We do apologise for any inconvenience and extra delays during these challenging times.
Our shipping solutions, Australia Post, Seko and DHL are currently experiencing unprecedented parcel volumes during these challenging times.
Delivery times are longer than normal as everyone involved in your order, from fulfilment to delivery are experiencing similar challenges as additional safety measures are put in place for their staff and customers.
Reduced domestic and international cargo flights coupled with unprecedented parcel volumes is also impacting on transit times.
We are working diligently with our carriers to overcome these challenges.
We sincerely appreciate your patience and understanding as you wait a little longer for your package.
Should you not receive you parcel within the extended delivery time frame as displayed below, please contact one of our Customer Concierge at firstname.lastname@example.org. We will then be able to lodge an investigation with our shipping partners to find out more about your parcel delivery. Please not those investigation can take up to 2 weeks.
Standard delivery may take up to 10 business days.
Australia Post has suspended the Express Delivery guarantee.
For the most up to date information regarding the delivery of Australian orders, please visit Australia Post website: https://auspost.com.au/about-us/news-media/important-updates/coronavirus
*Please note Norfolk Island is currently Express Post only!
International Economy Shipping to the USA, Europe* and New Zealand is handled by our logistics partner SEKO.
UPDATE 19th January:
The current delivery timeframe from dispatch is up to 2 weeks (8 days for NZ), depending on local delays.
Please allow extra time for those possible delays:
Following service delays in the transit hub of Singapore, all European orders will be re-routed to transit via Los Angeles.
Please note that following the Brexit, European orders are not going via LHR (London Heathrow) anymore but AMS (Amsterdam Schiphol)
* Selected countries are: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, UK
International Economy Shipping to other countries is provided by DHL eCommerce and the local postal provider of the destination country.
UPDATE 19th January:
Orders may be delayed by up to 2 weeks in addition to standard shipping times below* as advised by DHL eCommerce
Those delays can reach 3 weeks for Canada in addition to standard shipping times below* as advised by DHL eCommerce
For South and Central Americas, extra delays can reach 6 weeks in addition to standard shipping times below* as advised by DHL eCommerce
Before standard shipping was suspended to South Africa, those delays could reach 8 weeks in addition to standard shipping times below* as advised by DHL eCommerce
*Please note the standard shipping delayed timeframe for this method is up to 21 business days (4 weeks).
For more information on how to track your order, please see our guide: HOW CAN I TRACK MY ORDER - INTERNATIONAL ECONOMY
Please note, due to temporary suspensions in DHL eCommerce services, the below countries are only able to be serviced by DHL Express:
International Priority Shipping to the USA is handled by SEKO.
Please allow an additional 2-3 days delivery for US orders due to current disruptions.
International Priority Shipping for the rest of the world is handled by DHL Express.
For the most up to date advice on potential delays within the DHL Express network, please visit the DHL Express website here: http://www.dhl.com.au/en/express/resource_center.html
UPDATE 8th December:
Please note, DHL Express, is currently not able to deliver to the following countries:
Argentina, Russia, Kososvo, Turmenistan, Toketau, Saint Pierre et Miquelon (France), Tromelin Is
Where is your underwear & swimwear made and the materials used to manufacture?
Over 95% of our underwear is made in the Inner West region of New South Wales, Australia. The fabric used to manufacture our underwear is produced and supplied from a knitting mill in Queensland, Australia.
Our waistbands are manufactured in China and warehoused in the inner west region of Sydney, New South Wales.
Our seamless underwear is manufactured in China and warehoused in the inner west region of Sydney, New South Wales.
Our swimwear is manufactured in the inner west region of Sydney, New South Wales and fabric is supplied from China.
Prior to the announcement of the COVID-19 virus, the vast majority of our raw material was already on hand and being warehoused in Queensland and New South Wales.
From the 16/03/2020 aussieBum introduced strict hygiene and work environment health practises. In point form here is what we have done to ensure your personal health and safety and the safety of our teams: