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Shipping Updates

COVID-19 related trading information and updates.

Information updated at 2:21PM 03/04/2020

To help assist and keep all our customers up to date with any COVID-19 events that may have an impact on our business and the shipping of your order. We have compiled a list of possible questions and answers in advance to help ensure our tribe is kept updated as this unprecedented event unfolds globally.


Current trading status: Last Updated 03/04/2020

OPEN FOR BUSINESS.


Shipping related issues: Last Updated 03/04/2020

ALL International Standard Shipping orders will be delayed by up to 10 days in addition to standard shipping times

Destination
Delivery Status
Known Service Disruptions & Delays
Standard Delivery
Express Delivery
Australia
Delivering
No known service disruptions No known servicedisruptions
United States
Delivering
Delays up to 10 days Delays up to 1 day
Canada
Delivering
Delays up to 10 days Delays up to 1 day
South & Central America
Delivering
Delays up to 10 days Delays from 1-3 days
Europe
(excl. France, Spain & Switzerland)
Delivering
Delays up to 10 days No known service disruptions
> France
Standard Service Suspended
Express Only
Delays up to 10 days No known service distruptions
> Spain
Service Resumed
Standard Only
Delays up to 10 days Service Temporarily Suspended
> Switzerland
Service Resumed
Delivering
Delays up to 10 days No known service disruptions
United Kingdom
Delivering
Delays up to 10 days No known service disruptions
Asia
(Excl. China, South Korea, Vietnam, Phillipines & Japan)
Delivering
Delays up to 10 days Delays from 1-3 days
> China
(Excl. Wuhan, Hong Kong & Taiwan)
Delivering
Delays up to 10 days Delays up to 3 days
- Wuhan
Not Delivering
Service suspended
> Hong Kong
Delivering
Delays up to 10 days Delays up to 1 Day
> Taiwan
Delivering
Delays up to 10 days Delays up to 1 day
> South Korea
Standard Service Suspended
Express Only
Service Suspended Delays up to 1 day
> Japan
Delivering
Delays up to 10 days Delays up to 2 days
> Vietnam
Delivering
Delays up to 10 days Delays up to 4 days
> Phillipines
Standard Service Suspended
Express Only
Service Suspended Delays up to 3 days

Standard Shipping has been Temporarily Suspended to the following countries* Last Updated 03/04/2020

*Express Shipping via DHL Express may still be available


Burundi, Bermuda, Brunei Darussalam, Bahamas, Bhutan, Botswana, Belize, Colombia, Cuba, Djibouti, Ecuador, Western Sahara, Fiji, France, Grenada, Honduras, India, Iran, Jamaica, St. Kitts and Nevis, Kuwait, Cayman Island, Laos, Lebanon, St. Lucia, Sri Lanka, Liberia, Lesotho, Libya, Morocco, Moldovia, Montenegro, Madagascar, Myanmar, Mongolia, Mauritania, Maldives, Namibia, New Caledonia, Nicaragua Peru, French Polynesia, Papua New Guinea, Philippines, Paraguay, Rwanda, Sudan, St. Helena/Ascension/Tristan da Cunha, Somalia, South Korea, Suriname, Swaziland, Chad, Tunisia, Trinidad & Tobago, Tuvalu, Uganda, Vanuatu, Wallis and Futuna, Samoa, South Africa, Zimbabwe.


For Australian orders please visit Australia Post website for the very latest updates on shipping logistics.

https://auspost.com.au/about-us/news-media/important-updates


For international orders that are not Express please visit DHL eCommerce website.

https://webtrack.dhlglobalmail.com/


For International Express orders please visit DHL Express.

http://www.dhl.com.au/en/express/tracking.html


Where is your underwear & swimwear made and the materials used to manufacture?

Over 9 of our underwear is made in the Inner West region of New South Wales, Australia. The fabric used to manufacture our underwear is produced and supplied from a knitting mill in Queensland, Australia.

Our waistbands are manufactured in China and warehoused in the inner west region of Sydney, New South Wales. Our seamless underwear is manufactured in China and warehoused in the inner west region of Sydney, New South Wales.

Our swimwear is manufactured in inner west region of Sydney, New South Wales and fabric is supplied from China.

Prior to the announcement of the COVID-19 virus the vast majority of our raw material was already on hand and being warehoused in Queensland and New South Wales.


What preventative measures are you taking to stop the spread of COVID-19?

From the 16/03/2020 aussieBum introduced strict hygiene and work environment health practises. In point form here is what we have done to ensure your personal health and safety and the safety of our teams:

  • Anyone entering our premises and those of our manufacturers premises in Australia are required to have their body temperature taken using a laser temperature reader.
  • Anyone entering the building is required to use alcohol-based hand sanitiser to clean their hands. They are then required to wash their hands again using hot water and soap.
  • Team members who use a workstation have removed all non-essential items from their desk and required to clean their desk twice a day.
  • Our company cleaners have increased their shifts to regulaly clean workstations and all areas of the company premises where team members are located.
  • We have asked all team members to maintain a safe distance from each other during meal breaks and times where congregation typically occurs.
  • All team members have been provided with face masks and we have been asked to have them on hand to wear if anyone sneezes or coughs, or to wear whilst on the company premises if they suspect they may sneeze or cough to help respect other's hygiene.
  • Every person has their own alcohol-based hand sanitiser to use regularly throughout the day.
  • All raw material used to manufacture goods are quarantined for a two-week period before any boxes or fabric roles can be handled by sewers and cutters.
  • Any person whose body temperature is elevated will not be allowed entry and will be directed to their local health practitioner or to contact the relevant COVID-19 related health authorities.
  • We have offered all employees the opportunity to immunise against all known flu viruses. A nurse will be in attendance on the 23rd March 2020 to immunise team members who have given consent
  • We have asked but cannot enforce that all employees self-quarantine themselves whilst outside of the company premises. It is our absolute objective to maintain the highest hygiene standards until immunisation against the COVID-19 virus can occur.