VAT Refund - aussieBum shop online

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Customs Charges Refund
Our Promise

Great news, from the 1st March 2019, aussieBum now offers a refund for the Value Added Tax (VAT) and administrative (or handling) fees incurred by commercial goods entering Europe and the United Kingdom.

Simply complete the form below to request reimbursement. You can expect to receive a credit to your credit card or PayPal account in 1-2 weeks after your refund has been approved. If you have any problems completing the VAT refund form, or additional questions you can read more on our FAQ page or contacting

Please note: VAT refunds take up to 5 business days to process once we have received your information.

Below is the full list of eligible countries who can claim a VAT refund and our terms and conditions.

Eligible Countries

Austria, Belarus, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Israel, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom.

Request a refund

Please ensure that the information (amount, currency, date) you list below matches your receipt otherwise we will not be able to process your claim.

File formats accepted: jpg, png, gif, pdf | File size limit: 10MB

Terms and Conditions
  • The order must have been placed after 01/03/2019.
  • The order total value must not exceed AUD$200 (or equivalent in local currency).
  • You have 3 months from the date of shipping to claim your refund from aussieBum.
  • Refund applications can only be made using the online VAT refund form. Please don't forget to upload a copy of your official payment receipt using the attachment file button. Your refund cannot be processed without this document.
  • If your order goes above the Duties threshold we recommend you place multiple separate orders to avoid any additional Duty charges. Any additional Customs Duties charges cannot be refunded at this time.
  • The refund will be issued using the payment method originally used when you placed your order. The refund value will be to the currency value stated on your VAT payment receipt. This will also include any additional handling fee charged.
  • If you return your items for a refund after getting a VAT refund, please note that we won't be able to refund you beyond the amount you originally paid for your order. We will provide you with a proof of return in case you want to claim back the VAT to the customs authorities of your country.
  • Any charges greater than the order value can only be paid back by PayPal or Gift Voucher.
  • Priority Express (DHL Express) and Fast Track Courier (Parcel Direct) are not supported by VAT Refund.