Guide to International Delivery
Please always check that you gave us the exact correct address details when placing your order, as even a tiny error can result in delivery delays. Deliveries are shipped from Australia, and delivery times will vary depending on your chosen shipping method and the destination of your order.
All shipping time guidelines are based on estimates provided by DHL Logistics*.
This applies to only a tiny percentage of orders shipped, but we unfortunately have no control over this and are not able to track the status of a package undergoing this process. Delays may occur in Belgium, Chile, France, Germany, Italy, Netherlands, Russia, and Spain. On very rare occasions, orders to Brazil and Portugal can also take longer.
Parcel delays are more likely to occur or be extended in the lead up to festive seasons and key sales periods. If nobody is home to take delivery of your package, local postal guidelines will apply.
Free Shipping via DHL Economy Airmail
For all aussieBum orders that offer free shipping**, we use DHL Economy Airmail. It's a really easy and affordable shipping option for international small parcels. These shipping time guidelines below are based on estimates starting from the date your order was collected for delivery by DHL Airmail.
- New Zealand: 3 to 5 business days.
- Hong Kong / Singapore: 5 to 7 business days.
- China: 7 to 11 business days.
- Rest of Asia/Pacific: 7 to 12 business days.
- France: 5 to 7 business days.
- Germany: 6 to 10 business days.
- United Kingdom: 5 to 10 business days.
- Rest of Western Europe: 5 to 12 business days.
- Canada: 5 to 11 business days.
- USA: 5 to 9 business days.
- Rest of the World. 5 to 12 business days.
* Please note that local postal services and customs agencies may delay the delivery of an order up to 21 business days after it's been shipped. If you haven't received your parcel within this timeframe, please contact us at support@aussieBum.com
** Unfortunately free shipping cannot be honored for a selected number of countries due to increased operational costs. We are also unable to offer free shipping for orders of more than AUD 500 and/or more than 25 items for the same reasons.
First Class Airmail (includes tracking)
First Class Airmail is recommended for bigger parcels or if you want to track the delivery status of your order. It offers the same delivery timeframes as DHL Economy Airmail (see above) with an added end-to-end tracking facility available here. This service is only available for selected countries.
FAST TRACK COURIER (includes tracking and VAT pre-paid)
UK and Germany ONLY - FAST TRACK COURIER is a new shipping method available only for parcels being delivered to the United Kingdom and Germany. It provides an end-to-end tracking facility as well as a prepayment for VAT. It ensures faster delivery and peace of mind.
DHL Express (includes tracking)
- To UK – up to 5 business days
- To Germany – up to 6 business days
DHL Express is our fastest delivery option, arriving within 6 days of shipment. You can track every step of the delivery status of your order through the DHL Express website here. Shipments to the USA with a value of over $400.00 AUD: US Customs will require the consignee (parcel recipient, most likely you!) to fill out an importer form with your Social Security Number (SSN). Please ensure you have this number available if you're choosing DHL Express on such an order. Shipments to South Africa with a value of over 500 ZAR.
You'll require an Import code or Identification Number on the commercial invoice. DHL Express shipments to Russia can only be delivered to a valid business address in accordance with Russian customs rules.
Please note that DHL Express deliveries may be assessed for duties and taxes which are not covered by aussieBum. Failure to cover these charges will result in your shipment being returned to us. This racks up a big fee which is your responsibility to pay. By proceeding with DHL Express, you authorise aussieBum to charge the return fees to you.