Guide to International Delivery
Here at aussieBum HQ, we aim to please, but even the tiniest error or typo can mean your delivery gets delayed, or even returned – and we don't want that to happen... So please double check that you've provided us with the correct address details when you place your order.
Delivery times do change a bit depending on which shipping method you choose. The time it takes to receive your order will also vary based on where we're sending. All aussieBum deliveries get shipped from Australia. Just so you know, all the shipping time guidelines we provide on the website are based on estimates provided by our logistics partners.
We'll do our very best to get your order out of aussieBum HQ within 1-2 business days, but when it's busy, packages can take a little longer to arrive, especially around busy shopping periods (particularly Christmas and major sales periods). If nobody's at home when your aussieBum order gets there, local postal guidelines will apply.
Economy Airmail – Free* Pre-Paid VAT included for most European Countries (see below for detailed list)
We love all our overseas aussieBum mates, so offering a free shipping option to you in most places in the world, when you spend over a minimum amount*, is the least we can do.
Our Free Shipping option is supplied to the USA and selected European Countries by SEKO** and for the rest of the world we use DHL eCommerce.
The following European Countries include Pre-paid VAT in the cost of your order and are shipped with SEKO:
UK, Ireland, Germany, France, Spain, Portugal, Italy, Belgium, Luxembourg, Austria, Switzerland, Netherlands, Denmark, Norway, Sweden, Finland, Estonia, Poland, Belarus, Bulgaria, Hungary, Slovakia, Czech Republic, Slovenia, Serbia, Croatia, Greece, Cyprus, Israel, and Iceland. Please note these Parcels are NOT eligible for our VAT refund scheme.
Bellow, we have an estimates shipping time guidelines based on information provided by our shipping partners, starting from the date your order gets collected from us by our shipping partners.North America
- USA: 3 to 7 business days
- Canada: up to 20 business days
- UK: 4 to 5 business days
- Netherlands 5 to 7 business days
- Belgium 5 to 8 business days
- France 6 to 8 business days
- Germany 6 to 8 business days
- Ireland 6 to 8 business days
- Austria 6 to 9 business days
- Luxembourg 6 to 9 business days
- Switzerland 6 to 9 business days
- Bulgaria 6 to 10 business days
- Croatia 6 to 10 business days
- Cyprus 6 to 10 business days
- Estonia 6 to 10 business days
- Slovakia 6 to 10 business days
- Slovenia 6 to 10 business days
- Spain 6 to 10 business days
- Czech Republic 7 to 9 business days
- Poland 7 to 9 business days
- Portugal 7 to 9 business days
- Hungary 7 to 10 business days
- Israel 7 to 11 business days
- Italy 7 to 11 business days
- Iceland 7 to 13 business days
- Denmark 8 to 10 business days
- Finland 8 to 10 business days
- Greece 8 to 10 business days
- Norway 8 to 10 business days
- Sweden 8 to 10 business days
- Belarus 8 to 12 business days
- Serbia 8 to 12 business days
- Rest of Europe: 5 to 12 business days
Rest of the World: 6 to 15 business days Please note that unfortunately local postal services and customs agencies may delay the delivery of an order by up to 21 business days after it gets shipped. If you haven't received your parcel within this timeframe, make sure to let us know.
- New Zealand: up to 6 business days
* You can check out minimum free shipping amounts for different currencies below. You'll need to spend that much to be eligible for free shipping. Unfortunately, free shipping isn't available for some countries. That's not because we wouldn't really love to send your order for free, it's just that our free shipping provider doesn't offer a service there. FREE INTERNATIONAL SHIPPING THRESHOLDS
UK - 40 GBP
Europe - 45 EUR
USA - 37 USD
New Zealand - 54 NZD
China - 250 CNY
Taiwan - 1050 TWD
Korea - 42500 KRW
Japan - 3750 JPY
Rest Of The World - 37 USD
We're also unable to offer free shipping for orders of more than $500 AUD and/or more than 24 items as aussieBum's free shipping provider doesn't handle orders above these quantities.
** Please note that before 24 June 2020 for the USA and before the 01 October 2020 for UK, Ireland, Germany, France, Spain, Portugal, Italy, Belgium, Luxembourg, Austria, Switzerland, Netherlands, Denmark, Norway, Sweden, Finland, Estonia, Poland, Belarus, Bulgaria, Hungary, Slovakia, Czech Republic, Slovenia, Serbia, Croatia, Greece, Cyprus, Israel, and Iceland, Economy Mail was also provided by DHL eCommerce
Express ShippingFastTrack shipping to the USA and New Zealand (includes tracking):
USA Shipping is provided by SEKO and usually arrives within 7 days, whilst parcels to New Zealand usually arrive within 3 business days. You can track every step of the delivery status through the OmniParcel website here
Heads up to our friends in the USA. If you purchase some aussieBum swimwear or undies for yourself, US Customs may require you to fill out an importer form when your order exceeds $800. If you're buying a gift for a friend, however, that will happen when the order value reaches $100. You can get more information on that here Express Shipping to all other countries (includes tracking):
Pre-Paid VAT included for most European Countries ^
For countries other than the USA or New Zealand and Australia, Express shipping is provided by DHL Express. This delivery option is faster, and it includes tracking. Orders usually arrive within 7 days from dispatch from our warehouse. If you want to check the progress of your aussieBum products, you can follow every step of their delivery status through the DHL Express website here Please be aware that DHL Express deliveries may be assessed for duties and taxes that are not covered by aussieBum ^. Failure to cover these charges will result in your shipment being returned to us or destroyed by authorities in the destination country. When you go ahead with DHL Express, you waive your rights to a refund should you not accept the duties and taxes charged by the authority in the destination country.
^ Pre-Paid VAT is included for the following European countries**: UK, Ireland, Germany, France, Spain, Portugal, Italy, Belgium, Luxembourg, Austria, Switzerland, Netherlands, Denmark, Norway, Sweden, Finland, Estonia, Poland, Belarus, Bulgaria, Hungary, Slovakia, Czech Republic, Slovenia, Serbia, Croatia, Greece, Cyprus, Israel, and Iceland.
**Between 17 July 2020 and 01 October 2020, Express Shipping to those countries was provided by SEKO and also included the Pre-Paid VAT. Prior 17 July 2020, Express Services to the above countries got provided by DHL Express (excluding UK, France, Germany and Spain that were eligible for a Fast Track courier option which also included prepaid VAT. This was supplied by DHL e-commerce – a partner of the DHL Network) Please note DHL Express parcels are NOT eligible for our VAT refund scheme.